Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Jennifer Hilliard

Jennifer Hilliard

Florence,SC

Summary

Experienced working with the public. Eager to learn. Punctual and ready to work. Dependable and responsible.

Overview

25
25
years of professional experience

Work History

Part-Time Home Care Attendant

Self Employed
03.2020 - Current
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Documented vital statistics and coordinated with health care providers.
  • Provided direct personal care and administrative services to clients.
  • Scheduled and coordinated medical appointments.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Front Office Manager

Sally Hill Mini Storage
01.2007 - 03.2020
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Developed detailed plans based on broad guidance and direction.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Office Manager / Sales

Homeworks Custom Builders
04.2004 - 03.2007
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Implemented inventory controls and standardized ordering procedures, decreasing expenditures Number%.
  • Organized and updated databases, records and other information resources.
  • Negotiated and executed contracts on behalf of department.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Created reports, presentations and other materials for executive staff.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Built and managed processes for tracking and monitoring department performance.

Call Center Representative

Blue Cross And Blue Shield
03.2002 - 01.2004
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained up-to-date knowledge of product and service changes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Data Entry Clerk

SMS Tax Services
03.1998 - 03.2002
  • Updated and maintained customer information, documents and records.
  • Evaluated source documents to locate needed information.
  • Used computer software to store and retrieve data.
  • Built and maintained tracking databases for variety of measuring aspects.
  • Managed and organized documents for data entry tasks.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Preserved customer confidence and protected operations by keeping information confidential.
  • Organized, sorted, and checked input data against original documents.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Utilized techniques for increasing data entry speed.
  • Sorted documents and maintained organized filing process.

Education

West Florence High School
Florence, SC
06.1998

Skills

  • Senior Leadership Support
  • Front Office Management
  • Oral and Writing Communication
  • Customer Relations
  • Project Management
  • Guest Registration
  • Staff Management
  • Data Entry
  • Telephone Reservations
  • Conflict Management
  • Effective Planning
  • Operations Management
  • Customer Service Management
  • Exceptional Customer Support
  • Schedule Management
  • Financial Reporting
  • Inventory Control
  • Human Resources
  • File and Data Retrieval Systems
  • Microsoft Office
  • Accounting Oversight
  • Office Management Software
  • Billing and Invoicing
  • Administration and Operations
  • Professional Relationships
  • Guest Satisfaction
  • Coordinate Schedules
  • Leadership and Change Management
  • Office Supplies and Inventory
  • Insurance Information Collection
  • Making Appointments
  • Multi-Tasking Skill
  • Data Analysis and Modeling
  • Constructive Feedback
  • Process Knowledge
  • Meeting Coordination and Support
  • Enforce Policies
  • Budgeting
  • Documentation
  • Complex Problem-Solving
  • Reading Comprehension
  • Light Housekeeping
  • Housekeeping
  • Medical Terminology
  • Household Chores

Timeline

Part-Time Home Care Attendant

Self Employed
03.2020 - Current

Front Office Manager

Sally Hill Mini Storage
01.2007 - 03.2020

Office Manager / Sales

Homeworks Custom Builders
04.2004 - 03.2007

Call Center Representative

Blue Cross And Blue Shield
03.2002 - 01.2004

Data Entry Clerk

SMS Tax Services
03.1998 - 03.2002

West Florence High School

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Jennifer Hilliard