Jennifer Hillman
Albany,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Shelter Supervisor
IPH
09.2022 - Current
- Assisted with hiring/staffing new IPH 20 bed shelter program and training the staff for this program.
- Assisted with preparing documentation for new IPH 20 bed shelter program.
- Assisted with preparing the medication room for the new IPH 20 bed shelter program.
- Provide management oversight of a 30 bed shelter housing homeless adults, while providing effective client centered case management services while also maintaining daily operation's of the shelter
- Provide support and direct supervision to the Case Managers, and Administrative Assistant
- Directly supervise the Director Support Staff Supervisor while providing support and guidance to this position as they manage 12 Direct Support Staff
- Utilize and monitor the web-based Homeless Management Information System (HMIS) database to document all intakes/discharges, case notes, data reports, and tracking
- Maintain monthly billing and reporting requirements
- Complete all scheduling and payroll for Case Managers, Administrative Assistant, Director Support Staff Supervisor, and Direct Support Staff
- Participate in rotating On-Call duties including after-hours & weekend guest needs, programmatic needs, and coverage needs
- Respond to after-hours program needs of staff and guests, primarily over the phone
- Participate in county wide meetings with local social service agencies to collaborate on transitioning homeless individuals into permanent housing
- Ensure shelter operations meet or exceed expectations set forth by funding entities and other governmental regulations
- Provide Therapeutic Crisis Intervention techniques as needed to ensure a safe environment for all guest
Shelter Case Manager
Emergency, IPH
11.2020 - 09.2022
- Provide intensive case management services to a caseload of 13-shelter guests
- Utilize the Homeless Management Information System (HMIS), a national online case management database for homeless services, to document all case notes, data reports, and tracking
- Assist guests with identifying and developing client-centered goals
- Assist guests with transitioning to the appropriate discharge destination
- Coordinate with local government and social service agencies, working to develop professional relationships
- Coordinate with providers to connect guests to various services such as primary care, mental health and substance abuse treatment, specialists, home health coordination
- Provide transportation when appropriate, as well as connecting guests to services that provide transportation
- Participate in the agency’s Diversity, Equity, and Inclusion Committee to promote a diverse work culture
- Assist guests with collecting important identification such as birth certificates, social security cards, and New York State IDs
Residential Counselor
Mohawk Opportunities Inc
06.2019 - 11.2020
- Provide support to 10 adults diagnosed with two or more mental health diagnoses living in a community residence
- Maintain a small caseload of 4-5 program residents
- Implement and review client service plans as develop medication management skills, daily living skills, medication management, and symptom management
- Operate company vehicle for pickups/drop offs of individuals to medical appointments
- Other duties include: Supervising clients self-administering their medications, preparing meals for clients, coordinating medical and mental health appointments, maintain and update client charts
DSP Residential Counselor
Arc of Westchester
07.2017 - 05.2019
- Assist 7 female adults, diagnosed with either a developmental or physically disability, with activities of daily living
- Implement individualized service plans for each client
- Create and develop enriching activities
- Obtain certification needed to pour medications
- Assist clients with personal hygiene, as needed
- Other duties include: Operating company vehicle for pickups/drop offs of individuals, preparing and providing meals, and maintaining cleanliness of facility
Camp Counselor
Safe Haven
07.2013 - 08.2013
- Create and implement academic lesson plans for about 10 teenagers between the ages of 14 and 16
- Create and implement extracurricular activities both educational and entertaining
- Volunteered to attend and supervise overnight camping trip
Servant Leader Intern, Assistant Librarian, Youth Center Organizer, Junior Intern
Grace CDF
04.2007 - 01.2012
- (Children’s Defense Fund) Freedom Schools, Implement CDF Freedom Schools lesson plan to kindergarten through second graders
- Produce and apply music lesson plans for kindergarten through eighth graders
- Assist site coordinator with managing the inventory of the library, youth center, and classroom supplies
- Facilitate after-care for scholars until guardian’s arrival
- Assist with academic duties and guidance as requested by the servant Leader Intern
Education
Bachelor of Music -
University of Bridgeport
05.2013
Skills
- Staff Management
- Crisis Intervention
- Case Planning
- Client Empowerment
- Case Notes
- Motivational Interviewing
- Multitasking and Organization
- Verbal and Written Communication
- Trauma-Informed Care
- Behavior Redirection
- Case Management
- Critical Thinking
Certification
- CPR and First Aid Certified
- Narcan Trained
Timeline
Shelter Supervisor
IPH
09.2022 - Current
Shelter Case Manager
Emergency, IPH
11.2020 - 09.2022
Residential Counselor
Mohawk Opportunities Inc
06.2019 - 11.2020
DSP Residential Counselor
Arc of Westchester
07.2017 - 05.2019
Camp Counselor
Safe Haven
07.2013 - 08.2013
Servant Leader Intern, Assistant Librarian, Youth Center Organizer, Junior Intern
Grace CDF
04.2007 - 01.2012
Bachelor of Music -
University of Bridgeport
- CPR and First Aid Certified
- Narcan Trained
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