JENNIFER HILLMAN
LEAKESVILLE,MS
Summary
Seasoned scheduler with more than 4years experience In a fast-paced office. Excellent customer service skills and exceptional in office duties and dealing with the public. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
12
12
years of professional experience
Work History
WILKINS
10.2019 - Current
- Personal care workers are hired by public or private health care providers to assist in the daily care of elderly or disabled individuals.
- They typically live in the individual's home providing day-to-day care.
- Job duties may include housekeeping, food preparation and shopping.
CSR
Alorica
05.2019 - 10.2019
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center “scripts” when handling different topics.
- Identifying customers' needs, clarify information, research every issue and providing solutions.
PERFORMANCE CONTRACTORS, INC, Firewatch
Baton Rouge, LA
11.2018 - 12.2018
- Control traffic passing near, in, or around work zones.
- Clean or prepare construction sites to eliminate possible hazards.
- Signal equipment operators to facilitate alignment, movement, or adjustment of machinery, equipment, or materials.
- Load, unload, or identify building materials, machinery, or tools, distributing them to the appropriate locations, according to project plans or specifications.
- Measure,mark,orrecordopeningsordistancestolayoutareaswhereconstructionworkwillbe performed.
- Operate or maintain air monitoring or other sampling devices in confined or hazardous environments.
Customer Service Representative
GENERAL DYNAMICS
, MS
08.2018 - 11.2018
- Review insurance policy to determine coverage.
- Providecustomerservice,suchaslimitedinstructionsonproceedingwithclaimsorreferralsto auto repair facilities or localcontractors.
- Contact insured or other involved persons to obtain missing information.
Cashier
THE JUNCTION
Leakesville, MS
10.2016 - 07.2018
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
- Pack customer purchases in bags or cartons.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Receive, open, unpack and issue sales floor merchandise.
Cashier
PIAVE GROCERY
Richton, MS
10.2015 - 09.2016
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Pack customer purchases in bags or cartons.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Clean display cases, shelves, and aisles.
Child support enforcement officer
MSHS
Leakesville, MS
02.2013 - 09.2015
- Prepare reports that detail investigation findings.
- Collaborate with other offices and agencies to exchange information and coordinate activities.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as atendance records, correspondence, or other material.
- Operateofficeequipment,suchasfaxmachines,copiers,orphonesystemsandarrangefor repairs when equipmentmalfunctions.
- Complete forms in accordance with company procedures.
- Maintain scheduling and event calendars.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Make copies of correspondence or other printed material.
- Locate and atach appropriate files to incoming correspondence requiring replies.
- Operateelectronicmailsystemsandcoordinatetheflowofinformation,internallyorwithother organizations.
Clerk
MDHS
, MS
05.2012 - 02.2013
- Performadministrativetasks,suchasansweringtelephonecalls,filingcourtdocuments,or maintaining office supplies orequipment.
Education
HIGH SCHOOL DIPLOMA -
Dixie County High School
01.1994
ASSOCIATE OF SCIENCE - Psychology/ SocialWorker
Antonelli College
Skills
- Clerical ActiveListening
- EnglishLanguage Speaking
- Writing ReadingComprehension
- Customer andPersonalService TimeManagement
- CriticalThinking Coordination
- Monitoring SocialPerceptiveness
- ComplexProblemSolving ServiceOrientation
- Negotiation ActiveLearning
- Judgment andDecisionMaking Computers andElectronics
- AdministrationandManagement Instructing
- Telecommunications SystemsAnalysis
- Public SafetyandSecurity Learning Strategies
- Management ofPersonnelResources Communications andMedia
- EducationandTraining Personnel and Human Resources
- Management ofMaterialResources Psychology
- EquipmentMaintenance Medicine andDentistry
- Repairing Troubleshooting
- EquipmentSelection FoodProduction
- TechnologyDesign
- Dependable and Responsible
- Flexible and Adaptable
- MS Office
- Excellent Communication
- Clerical Support
- Multitasking Abilities
- Organization and Time Management
- Teamwork and Collaboration
- PPE Compliance
- Written Communication
Timeline
WILKINS
10.2019 - Current
CSR
Alorica
05.2019 - 10.2019
PERFORMANCE CONTRACTORS, INC, Firewatch
11.2018 - 12.2018
Customer Service Representative
GENERAL DYNAMICS
08.2018 - 11.2018
Cashier
THE JUNCTION
10.2016 - 07.2018
Cashier
PIAVE GROCERY
10.2015 - 09.2016
Child support enforcement officer
MSHS
02.2013 - 09.2015
Clerk
MDHS
05.2012 - 02.2013
HIGH SCHOOL DIPLOMA -
Dixie County High School
ASSOCIATE OF SCIENCE - Psychology/ SocialWorker
Antonelli College