Jennifer Hillyer
Housing Case Manager
Anaheim,CA
Summary
Educated Housing Case Manager dedicated to providing assistance to individuals and families in need. Proficient in assessing individual circumstances, identifying resources and developing plans of action to deliver support. Detail oriented team player with strong communication and organizational skills. Proven ability to work independently and collaboratively. Highly motivated professional with strong problem solving skills. to reduce barriers.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Owner/Operator
Off The Hanger @ Jennco 2020
Anaheim, CA
05.2011 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Consulted with customers to assess needs and propose optimal solutions.
Room and Board Manager
Living One Day At A Time
Garden Grove, CA
07.2019 - 09.2021
- Supervised residents with daily chores, prepared meals and provided constructive feedback.
- Managed all intake and discharge paperwork and procedures for residents.
- Assisted residents with daily hygiene and living tasks.
- Established and enforced safety protocols and guidelines for all residents..
- Maintained required case records and files of each client. Communicated with care coordinators weekly.
HPRP Housing Specialist Case Manager
Mental Health Association Of Orange County
Santa Ana, CA
08.2009 - 09.2012
- Managed a caseload of 20-25 clients/families at one time entering them into HPRP
- Managed a caseload of 20-25 clients/families at one time into HPRP
- Developed individualized housing stability plans in collaboration with clients.
- Provided supportive counseling and crisis intervention to clients experiencing homelessness or at risk of homelessness.
- Linked clients to resources to assist clients psycho-social and daily needs such as health care, food, hygiene items, and referrals to other agencies for permanent supportive housing
- Coordinated with community resources, the government and agencies to connect clients with necessary services and supports.
- Assisted client with searching for housing opportunities, obtaining and filling out housing applications, scheduling apartment tours, and the process of lease signings.
- Conducted housing inspections to meet HUD Housing Habitability
- Kept accurate, up to date documentation on all clients, including individual housing plans, emergency plans, case notes, case file, assessments, call logs, Housing Authority application and re-certifications. Inputting data into HMIS and utilizing it to follow clients progress.
Housing Coordinator/Case Manager
Mental Health Association Of Orange County
Santa Ana, CA
02.2009 - 09.2011
- Identified permanent housing options for clients
- Assisted clients with housing applications
- Obtained relevant documents needed for applications for permanent housing
- Developed and maintained a database of housing resources, including home owners and property managers
- Established partnerships with government and community agencies to increase clients' access to meaningful housing
- Conducted health and safety visits by inspecting residents apartments to ensure that they are properly maintained and by completing habitability inspections with Leasing Agents.
- Utilized harm reduction interventions and methodologies while providing client services to keeping them housed.
- Participated in monthly staff meetings, case conferences, and training seminars to enhance skill
- Conducted individual sessions and support groups around housing issues addressing all concerns of both landlord and tenant
- Provided referrals and resources for food and other needs. Provided individual counseling, advocacy, and conducted monthly meetings with clients to track individual progress.
- Provided any crisis intervention needed to insure clients remain housed and in good standards with property management
- Entered clients case notes into external database HMIS system in a timely manner.
Patient Rights Advocate
Mental Health Association Of Orange County
Santa Ana, CA
03.2010 - 09.2012
- Conducted patient interviews in preparation for hearings, contacting family members for involvement when possible
- Educate patients/residents about their rights and the hearing process
- Provide representation to patients in certification review hearings for people facing up to 14 days involuntary stay.
- Developed a discharge plan including housing, medication and future appointments. Followed up with home visit.
Education
Certificates in Human Services - Human Services
Cypress College
Cypress, CA 01.2007 - 09.2010
RES201 - Property Management
Betty Jo Lewis Foundation (IREM)
Tustin, CA01.2007
Skills
- Applicant Engagement
- Temporary Housing Resources
- Microsoft Office
- Eligibility Requirements
- At-Risk Applicants
- Application Processes
- Safety and Risk Assessments
- Conduct Home Visits
- Compile Data
- Coping Techniques
- Behavioral Skills Development
- Critical Thinking
- Case Management
- Income Verification
- Professional Relationships
- Behavioral Disorders
- Substance Abuse Treatment
- Referrals and Networking
Internships
Illumination Foundation Costa Mesa Ca. Internship (Cypress College) 2010
Under the supervision of Kim Shetler I was given the opportunity to work with the clients as a Job Placement Specialist. As a college intern for approximately 4 month. As a job specialist I performed the following tasks:
- Developed and implemented effective job placement strategies to match candidates with suitable employment opportunities.
- Conducted comprehensive candidate assessments, including interviews, skills evaluations, and background checks.
- Built and maintained relationships with employers and industry professionals to expand job placement opportunities.
- Provided career counseling and guidance to candidates, assisting them in identifying and pursuing their career goals.
- Managed job placement database and tracked candidate progress to ensure successful placements and client satisfaction.
Timeline
Room and Board Manager
Living One Day At A Time
07.2019 - 09.2021
Owner/Operator
Off The Hanger @ Jennco 2020
05.2011 - Current
Patient Rights Advocate
Mental Health Association Of Orange County
03.2010 - 09.2012
HPRP Housing Specialist Case Manager
Mental Health Association Of Orange County
08.2009 - 09.2012
Housing Coordinator/Case Manager
Mental Health Association Of Orange County
02.2009 - 09.2011
Certificates in Human Services - Human Services
Cypress College
01.2007 - 09.2010
RES201 - Property Management
Betty Jo Lewis Foundation (IREM)