Jennifer Hines
Jacksonville,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
Overview
8
8
years of professional experience
Work History
Benefits Outreach Specialist/Document processing specialist
Benefits Data Trust
06.2020 - Current
- Helping 30+ clients daily in need sign up for benefits such as medical benefits, Food benefits, referrals and other PA government assistance programs
- Handled confidential information while utilizing HIPAA standards to keep information confidential
- Interacted with clients that were in desperate or difficult situations and leading them to comforting solutions
- Handled all document processing for company, scheduled calls and appointments
- Obtained awards for Most employees helped, Excellence in document processing, Achievements in soft skills and performance.
Patient Sitter
The Children’s Hospital of Philadelphia
07.2019 - 05.2021
- Worked alongside doctors and nurses to provide care to patients
- Supervised patients 2+ patients daily and recorded hourly vitals, assisted with small tasks like cleaning, bathing, feeding, documenting changes and maintain safety of patients.
- Answered high call volume phone lines through inbound and outbound calls, transferred call to necessary lines
- Scheduled patient appointments and solved issues for families and staff while following hospital departmental rules and regulations.
- Promoted a calm atmosphere within the hospital room, utilizing effective stress reduction techniques tailored to each patient's preferences
- Supported office staff and operational requirements with administrative tasks
- Organized paperwork such as charts and reports for office and patient needs
Lead Supervisor
CVS
04.2016 - 06.2019
- Supervised 20+ employees, supported team members while driving store sales and functions
- Smoothly completed opening and closing store functions
- Created store employee schedules, maintained store upkeep, resolved customer questions and conflicts while building customer loyalty.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Increased project completion rates by prioritizing tasks and effectively delegating responsibilities to team members
Education
BS - Medical Administration
Strayer University
Medical Administration Certificate -
Kaplan Career Institute
05.2014
Skills
- Salesforce
- Customer Relationship Management (CRM)
- Crisis Management
- Community Engagement
- Excellent Communication
- Attention to Detail
- Organizational Skills
- Microsoft Office
- Client Intakes
- Written Communication
- Quality Assurance
- Medical Records Review
- Maintaining Client Records
Timeline
Benefits Outreach Specialist/Document processing specialist
Benefits Data Trust
06.2020 - Current
Patient Sitter
The Children’s Hospital of Philadelphia
07.2019 - 05.2021
Lead Supervisor
CVS
04.2016 - 06.2019
BS - Medical Administration
Strayer University
Medical Administration Certificate -
Kaplan Career Institute