Jennifer Hines
Kalamazoo,MI
Summary
Driven by a commitment to excellence, I honed my clinical pathology, training and team-building skills at Charles River, enhancing diagnostic accuracy and laboratory efficiency. My background in Multi-Species necropsy and reception roles demonstrates a unique blend of technical proficiency and relationship building, contributing significantly to advancements in disease diagnosis and client satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Necropsy Technician
Charles River
Mattawan, MI
02.2006 - 09.2024
- Promoted team collaboration by effectively communicating with colleagues regarding case updates and procedural adjustments.
- Improved diagnostic accuracy with meticulous tissue sampling and preparation for histopathology examination.
- Conducted thorough necropsies to support disease diagnosis, treatment, and prevention efforts.
- Upheld strict quality control measures by routinely calibrating lab equipment and monitoring inventory levels for essential supplies.
- Expanded knowledge base through ongoing professional development courses, staying current on industry best practices for necropsy technicians.
- Enhanced laboratory efficiency by organizing and maintaining a clean work environment.
- Enhanced overall diagnostic capabilities through consistent attention to detail, commitment to professional growth, and dedication to providing high-quality necropsy services.
- Supported animal welfare initiatives through participation in continuing education workshops focused on ethical considerations during necropsies.
- Maintained laboratory safety standards by adhering to biohazard protocols and proper disposal of hazardous materials.
Receptionist
Kl Cat Hospital
Kalamazoo, MI
10.2003 - 10.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected Type payments, processed transactions and updated relevant records.
Stock Assiciate
Meijer
Kalamazoo, MI
10.1998 - 10.2008
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
- Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Interacted with guests in friendly and knowledgeable way.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Education
Associate Of Applied Arts - Basic Study
West Shore Community College
Scottville, MI06.1997
Skills
- Vital signs
- General anesthesia monitoring
- Physical examination
- Patient Monitoring
- Intravenous injection
- Anesthesia Administration
- Euthanasia
- Supply Restocking
- Lab operations
- Intramuscular injection
- Controlled Substance Management
- Cytocentesis
- Clinical Research
- Clinical Pathology
- Decision-Making
- Relationship Building
- Team building
- Specimen Collection
- Multi-Species necropsy pro-section
- Specialty in Ocular and Brain Tissue Collection
- Multi-Species Profusion
Certification
ALAT Certificate
Timeline
Necropsy Technician
Charles River
02.2006 - 09.2024
Receptionist
Kl Cat Hospital
10.2003 - 10.2004
Stock Assiciate
Meijer
10.1998 - 10.2008
Associate Of Applied Arts - Basic Study
West Shore Community College