Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Hines

Coatesville,PA

Summary

Compassionate professional in personal care, known for high productivity and efficient task completion. Possess specialized skills in elderly support, disability care, and health monitoring. Excel using empathy, communication, and time management to enhance client well-being and comfort. Resourceful Customer Support Specialist known for high productivity and efficient task completion. Possess specialized skills in problem-solving, customer relationship management, and technical support. Excel in communication, empathy, and adaptability, ensuring exceptional service and support to customers. Committed to leveraging these abilities for improved customer satisfaction and business success.

Completed two three-month-long internships at Neighborhood Center as a case management coordinator.

Overview

5
5
years of professional experience

Work History

Crew Trainer

McDonalds
Rome, New York
01.2017 - 03.2019
  • Developed engaging training materials tailored to diverse learning styles.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Assessed trainee competencies, certifying those ready for customer interaction.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Guided employees through change management processes during upgrades or rollouts.

Taxi Cab Driver

Private
Rome, New York
11.2017 - 11.2018
  • Calculated fares using taximeters and collected payments from customers.
  • Calculated correct fare accurately, fairly and transparently based on length of taxi ride.
  • Managed cash transactions accurately while ensuring all receipts are properly documented.
  • Responded to booking requests via phone, app, or dispatch system promptly.
  • Stocked taxis with necessary supplies such as maps, tissues and bottled water.
  • Responded to specific locations at designated times to handle customer reservations.
  • Notified customers of delays to decrease calls to support.
  • Resolved fare disputes diplomatically, maintaining a positive company image.

Case Management Intern

Neighborhood Centers of Johnson County
Utica, New York
01.2014 - 05.2014
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Maintained contact with external agencies involved in providing services or assistance to clients.
  • Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
  • Coordinated transportation services for clients who needed assistance getting around town.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.
  • Educated families about available resources for home health care services in the local community
  • Performed administrative tasks such as scheduling appointments, making phone calls and sending emails.

Education

Associate of Science - Human Services/ Chemical Service Dependencies

Mohawk Valley Community College
Utica, NY
05-2022

Skills

  • Care plan assessment
  • Emotional support
  • Records maintenance
  • Incapacitation care
  • Hoyer lifting equipment
  • Behavioral management
  • Customer service
  • Conflict resolution
  • Time management
  • Client communication
  • Customer focus
  • Attention to detail
  • Regulatory compliance
  • Employee engagement
  • Coaching and mentoring
  • Invoice verification
  • Mentoring
  • Teamwork and collaboration
  • Service level agreements
  • SMART goals
  • Analytical thinking

Timeline

Taxi Cab Driver

Private
11.2017 - 11.2018

Crew Trainer

McDonalds
01.2017 - 03.2019

Case Management Intern

Neighborhood Centers of Johnson County
01.2014 - 05.2014

Associate of Science - Human Services/ Chemical Service Dependencies

Mohawk Valley Community College

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