Jennifer Hinojosa

• Leading and supervising a team of 10 administrative professionals, ensuring the smooth and efficient operation of documentation functions.
• Proficiently utilizes word processing, database, spreadsheet, and other software to prepare various documents, including correspondence, reports, forms, requisitions, requests for personnel actions, and healthcare documents.
• Demonstrates excellent verbal communication skills in conveying information clearly and concisely over the phone or in person.
• Utilizes software tools and systems effectively to generate and manage electronic case files, ensuring easy access and retrieval of information.
• Collaborated with cross-functional teams to improve interdepartmental communication and streamline workflow, resulting in a 15% decrease in response time to internal inquiries.
• Conducting 10 monthly performance reviews and provides feedback to staff members.

Inbound Problem Solver:

• Troubleshoot and resolve problems than an associate encounter with inventory; including printing ASIN labels, damage out products and control HAMAT items
• Resolve issues efficiently and effectively to input corrected items into inventory
• Proficient use of internal Amazon inventory software’s: FC Research, SOIL Report, Sideline, ISS, and RIVER
• Administer Problem Solve at 20+ stations every shift
• Coordinate with Area Managers and several departments to ensure proper inventory management

Amazon Process Trainer (Inbound Stow):

• Perform data entry: inputting and updating of trainer rosters and performance evaluations using Amazon’s numerous internal staffing software
• Assist in evaluating and monitoring training efforts throughout inbound stow department
• Fully understand workflow, daily production goals and review standard operating procedures
• Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
• Performed site evaluations on new and current employees
• Coordinated training duties on-boarding for new hires
• Trained 50 new associates from September 2020-November 2021