Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Hinton

Dalton,OH

Summary

Seasoned customer associate with almost 4 years of experience. Compassionate with strong desire to join the mental health field and dedicated to helping individuals in need of mental health support. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges. Experience caring for children while providing encouragement and kindness.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Giant Eagle
01.2019 - 05.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with self-checkout machine operations.
  • Diagnosed issues with self-checkout machines and manually processed transactions.
  • Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
  • Used POS system to enter orders, process payments and issue receipts.

Daycare Assistant Teacher

Navarre Preschool Daycare
07.2020 - 06.2021
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.
  • Kept notes of behavior issues, food served, and medications administered to children.

Designated Hitter

Walgreens
06.2021 - 10.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Resolved third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Confirmed appointments, communicated with clients, and updated client records.

Customer Service Associate

Walgreens
10.2021 - Current
  • Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Solved problems with products and services by providing customers with technical support.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Kept products faced and shelving free of misplaced items or trash.

Education

Bachelor of Arts - Psychology

Kent State University At Stark
Canton, OH
05.2023

Tuslaw High School
Massillon, OH
05.2019

Skills

  • Excellent Written and Oral Communication
  • Conflict Resolution Techniques
  • Customer Service
  • MS Office Proficiency
  • Nurturing Environment
  • Group and Individual Care
  • Organizational Skills
  • Creative Arts Talent
  • Childcare Settings

Timeline

Customer Service Associate

Walgreens
10.2021 - Current

Designated Hitter

Walgreens
06.2021 - 10.2021

Daycare Assistant Teacher

Navarre Preschool Daycare
07.2020 - 06.2021

Customer Service Associate

Giant Eagle
01.2019 - 05.2020

Bachelor of Arts - Psychology

Kent State University At Stark

Tuslaw High School

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