Jennifer Hinton
Cottondale,AL
Summary
Dynamic administrative professional with a proven track record at Charles A. Brown Insurance, excelling in customer service and office administration. I foster strong client relationships and enhance operational efficiency. Recognized for training staff and promoting a positive work environment, I am dedicated to achieving organizational goals.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Charles A. Brown Insurance
05.2002 - Current
- Coordinated appointment scheduling for clients and insurance agent, enhancing operational efficiency.
- Trained new administrative staff on office protocols and software applications, fostering a collaborative environment.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in preparing insurance documentation, maintaining meticulous records for compliance purposes.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Sales Associate
Bath & Body Works
10.2008 - 08.2010
- Achieved sales goals by providing exceptional customer service and product knowledge.
- Developed strong relationships with customers, enhancing loyalty and repeat business.
- Trained new associates on sales techniques and store policies to ensure consistent customer experience.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Restaurant Hostess
Texas Roadhouse
08.2005 - 12.2005
- Greeted and seated guests promptly to enhance customer experience.
- Assisted in training new staff on hosting procedures and customer service standards.
- Collaborated with kitchen and wait staff to ensure timely food delivery.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
Holt High School
Tuscaloosa, ALSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Administrative support
- File organization
- Microsoft Excel
- Customer and client relations
- Computer proficiency
- Filing
- Scheduling
Timeline
Sales Associate
Bath & Body Works
10.2008 - 08.2010
Restaurant Hostess
Texas Roadhouse
08.2005 - 12.2005
Administrative Assistant
Charles A. Brown Insurance
05.2002 - Current
High School Diploma -
Holt High School