Jennifer Hinton
Beaumont,TX
Summary
Obtain a career in the Customer Service Industry or Home Health Industry. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Patient Care Partner
Brookdale Dowlen Oaks
04.2024 - 09.2025
- Assist patients with daily living activities, ensuring comfort and safety.
- Maintain cleanliness and organization in patient care areas to promote hygiene.
- Support emotional well-being of patients through compassionate communication.
- Ensured a safe and clean environment by adhering to infection control protocols, reducing risks of hospital-acquired infections.
- Organized detailed patient records for easy access during rounds or consultations among multidisciplinary teams.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative
Focus Services Inc.
04.2025 - 08.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Processed orders, returns, and exchanges efficiently while ensuring customer satisfaction.
- Provided product information and support to enhance customer experience and retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Private Care Provider
Self Employed Services
01.2018 - 04.2024
- Provided personalized care and support to clients in various daily activities.
- Assisted clients with medication management and appointment scheduling.
- Coordinated communication between clients, families, and healthcare professionals.
- Implemented safety protocols to ensure a secure environment for clients.
- Developed individualized care strategies based on client needs and preferences.
- Ensured a safe and secure environment for patients by maintaining a clean and organized living space.
- Promoted overall health by implementing preventive measures such as proper hygiene practices and infection control procedures.
Cashier
Shell Gas Station
07.2016 - 09.2016
- Waited on customers
- Cleaned in store
- Stocked Shelves
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
Alorica
03.2015 - 04.2016
- Receives and/or places telephone calls which are basic and routine to handle any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution.
- Cultivates and maintains on-going customer relationships.
- Uses computerized system for tracking, information gathering, and/or troubleshooting
- Ensures that customers receive the best service possible through processing orders, preparing general correspondence and coordinating with other functions as required.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Escalated complex issues to appropriate departments for timely resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Home Health Provider
Private Care Provider
09.2013 - 03.2015
- Helped patients’ household duties such as doing laundry, cleaning and cooking.
- Helped administer medicines.
ICS
Wal-Mart
04.2013 - 09.2013
- Pulled merchandise to be shelved.
- Stocked shelves.
- Binned merchandise in stock room.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Income Tax Preparer
Private Tax Preparer
08.2008 - 04.2013
- Compute taxes owed or over paid, personal computers, and complete entries on forms, following tax form instructions and tax tables.
- Prepare or assist in preparing simple to complex tax returns for individuals.
- Calculate form preparation fees according to return complexity and processing time required.
Home Health Provider
Private Care Provider
05.2005 - 04.2013
- Helped patients get in and out of bed, getting dressed, using the bathroom, bathing, and walking.
- Helped with household duties such as laundry, cleaning, shopping, and cooking.
- Helped administer medicines.
Home Health Provider
Private Care Provider
08.2005 - 01.2009
- Helped patients’ household duties such as doing laundry, cleaning and cooking.
- Helped patients get in and out of bed, using the bathroom, and bathing.
- Took vitals and administered medicines.
TNA
Greenbriar Nursing Home
02.2005 - 08.2005
- Helped with bathing, feeding, and changing patients.
- Administered medicines.
- Helped patients in and out of bed.
Education
Business Administration
Ashford University
Channelview, TX12.2025
High School Diploma - undefined
Nederland High School
Nederland, TX01.1994
SUMMARY OF QUALIFICATIONS
- 5+ years’ Customer Service as Lead Cashier and Assistant Manager.
- 5+ years’ Home Health as a self-employed Health Care Provider.
Timeline
Customer Service Representative
Focus Services Inc.
04.2025 - 08.2025
Patient Care Partner
Brookdale Dowlen Oaks
04.2024 - 09.2025
Private Care Provider
Self Employed Services
01.2018 - 04.2024
Cashier
Shell Gas Station
07.2016 - 09.2016
Customer Service Representative
Alorica
03.2015 - 04.2016
Home Health Provider
Private Care Provider
09.2013 - 03.2015
ICS
Wal-Mart
04.2013 - 09.2013
Income Tax Preparer
Private Tax Preparer
08.2008 - 04.2013
Home Health Provider
Private Care Provider
08.2005 - 01.2009
Home Health Provider
Private Care Provider
05.2005 - 04.2013
TNA
Greenbriar Nursing Home
02.2005 - 08.2005
High School Diploma - undefined
Nederland High School
Business Administration
Ashford University