Jennifer Hinzman
Guttenberg,IA
Summary
Detail-oriented clinic receptionist and switchboard operator with 20+ years of experience, known for productivity and the ability to complete tasks in a timely manner. Specializes in patient scheduling, data entry, scanning, and medical record management. Enthusiastic professional communicates positively with physicians, patients, and office staff.
Overview
23
23
years of professional experience
Work History
Guest Service
Kwik Star
Guttenberg, IA
07.2016 - Current
- Greet guests warmly to create a welcoming atmosphere.
- Provide exceptional customer service in a fast-paced convenience store environment.
- Maintain up-to-date knowledge of current promotions.
- Invite guests to join loyalty programs and special promotions to stay connected.
- Promote a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
- Process cash and credit transactions accurately during guest interactions.
- Manage a cash drawer accurately, while ensuring all receipts are accounted for.
- Perform daily inspections of common areas to ensure cleanliness standards.
- Check personal identifications during alcohol and tobacco sales.
- Participate in team meetings to stay informed of changes in policies, or procedures.
Clinic Receptionist
Guttenberg Hospital & Clinics
Guttenberg, IA
01.2006 - 07.2026
- Greeted and welcomed patients and visitors in a friendly, professional manner.
- Answered a multi-line telephone switchboard with a polite tone of voice to provide general information and answer patient inquiries.
- Provided customer service by responding to inquiries regarding services offered at the clinic.
- Scheduled patient appointments according to clinic guidelines.
- Registered patients, and verified demographic and insurance eligibility.
- Entered and updated information in the electronic health record in the EPIC software platform.
- Created and routed patient messages to the appropriate staff.
- Collected patient copayments, and maintained a cash drawer.
- Monitored appointment reminders, incoming faxes, and clinic communications.
- Performed data entry and scanning of patient's documents into the electronic health record system.
- Performed basic administrative duties, such as sorting the daily mail and maintaining filing systems.
- Assisted with scheduling follow-up appointments for discharged patients.
- Assisted with general office duties, supplies, and other responsibilities as needed.
- Operated office equipment, such as computers, printers, scanners, and fax machines, efficiently.
- Handled confidential matters with discretion, all while adhering to HIPAA guidelines.
Cashier
Pronto
Guttenberg, Iowa
05.2007 - 06.2016
- Operated the cash register efficiently and accurately.
- Handled cash, credit, and debit transactions securely.
- Checked personal identifications during alcohol and tobacco sales.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Kept records of purchases, and maintained orderly appearance of checkout area.
- Trained new cashiers on company policies and procedures effectively.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
Front Office Coordinator
Physiotherapy Associates
Cedar Rapids, Iowa
01.2004 - 12.2005
- Managed patient scheduling and appointment coordination for physical therapy sessions.
- Processed patient payments, and collected co-payments.
- Processed insurance claims and verified patient eligibility for services.
- Verified the accuracy of billing codes before submitting claims.
- Performed data entry of patient information into EHR systems accurately and timely.
- Handled incoming calls and provided information about the therapy services offered.
- Assisted physical therapists with administrative duties, such as filing paperwork and organizing supplies.
- Responded promptly to emails, voicemails, faxes, and other inquiries from patients.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheets, or other software applications.
- Maintained accurate patient records and medical documentation for compliance.
- Adhered to HIPAA regulations when handling confidential patient information.
Education
Associate of Arts - Office Technology
Northeast Iowa Community College
Peosta, IA05-1998
High School Diploma -
Guttenberg Community Schools
Guttenberg, IA05-1996
Skills
- Microsoft Office
- EPIC EHR system
- Multi-Line Switchboard
- Appointment scheduling
- Patient Registration
- Data entry accuracy
- Attention to detail
- Time management
- Effective communication
- Customer service
- Problem solving
- Cash handling
References
References available upon request.
Timeline
Guest Service
Kwik Star
07.2016 - Current
Cashier
Pronto
05.2007 - 06.2016
Clinic Receptionist
Guttenberg Hospital & Clinics
01.2006 - 07.2026
Front Office Coordinator
Physiotherapy Associates
01.2004 - 12.2005
Associate of Arts - Office Technology
Northeast Iowa Community College
High School Diploma -
Guttenberg Community Schools