Jennifer Hoban
Sagamore Beach,Massachusetts
Summary
Accomplished Manager at Massachusetts Registry of Motor Vehicles with a proven track record in leadership and strategic planning. Expert in AAMVA Driver Services and proficient in RMV’s ATLAS software, I have significantly enhanced federal motor carrier compliance and inter-state communications. My strong management skills and ability to improve business processes have consistently driven project success and team excellence.
Overview
11
11
years of professional experience
Work History
Administrator IV
Massachusetts DOT
11.2019 - Current
- Manage a staff of 20-30 employees
- Project management for AAMVA Driver Services
- Administration of out of state violations processing and reporting
- Oversight and Compliance of the State Pointer Exchange Service
- Federal Motor Carrier Compliance and Enforcement
- Interconnecting with Motor Vehicle Managers and Administrators across the United States
Program Coordinator III
Massachusetts DOT
08.2019 - 11.2019
- Supervise a staff of 4-10 employees
- Create employee performance reviews
- Research problem tickets and create solutions with IT developers
- Oversee out of state violations processing and reporting
- Maintain awareness of compliance changes as introduced by FMCSA and AAMVA
Project Subject Matter Expert
Massachusetts DOT
08.2017 - 11.2019
- Working with developers, translating business needs to new computer software
- Review and approve business requirements, technical specifications including design documents, for application modification and enhancement
- Work collaboratively with vendor and technology staff to enhance system development using various methods
- Provided training on technical design of system and assist staff in learning technical design
EDP Systems Analyst II
Massachusetts DOT
05.2018 - 08.2019
- Processing license related reports resolving discrepancies using American Association of Motor Vehicle Administrators (AAMVA) State to State System
- Interacting with other jurisdictions and AAMVA to resolve transaction anomalies
- Investigating potential State to State fraudulent records with determining proper escalation
- Analyzing drivers records, making determinations on status and eligibility
- Categorize errors and prioritize resolution actions in order of business impact criticality
- Maintain awareness of compliance changes as introduced by FMCSA and AAMVA
Customer Service Representative II
Massachusetts DOT
04.2014 - 05.2018
- Receiving revenue for suspensions, licenses, registrations, titles, sales tax, and other transactions following Registry of Motor Vehicles and Department of Revenue rules
- Greeting, directing, and providing information to the customers when needed
- Ensuring confidentiality of customers information
- Open and closes the branch as needed, working as receiving teller, making daily branch deposits
- Assists with the agents sales tax exemption transactions
Education
High School Diploma - Marketing Management And Research
Plymouth South High School
Plymouth, Massachusetts06.2004
Skills
- Leadership and Management
- Business Process Improvement
- Strategic Planning and Time Management
- Communication and Organization
- Proficient in Microsoft Office
- AAMVA Driver Services
- Federal Motor Carrier Compliance and Enforcement
- Out of State Driver and Motor Vehicle Communications
- Massachusetts Commercial Driver Program
- Proficient in the RMV’s ATLAS software and Driver Services Interfaces
Timeline
Administrator IV
Massachusetts DOT
11.2019 - Current
Program Coordinator III
Massachusetts DOT
08.2019 - 11.2019
EDP Systems Analyst II
Massachusetts DOT
05.2018 - 08.2019
Project Subject Matter Expert
Massachusetts DOT
08.2017 - 11.2019
Customer Service Representative II
Massachusetts DOT
04.2014 - 05.2018
High School Diploma - Marketing Management And Research
Plymouth South High School
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