Jennifer Hoch

• Oversee operations/profits of 43 units
• Guide 7 area supervisors to achieve A+ results
• Develop and implement strategies to enhance operations and profit margins
• Spearheaded turnaround of an underperforming North Carolina market, improving EBITDA by 110%
• Led the new build process for 3 new units
• Direct recruiting and training initiatives to build strong teams
• Identify and improve performance gaps

• Oversaw the operations/profits of up to 12 units
• Led new build process for 2 new units
• Conducted quarterly audits to ensure compliance and performance
• Developed a strong bench of high-performing General and Training Managers
• Recognition & Achievements

- Led company in sales and EBITDA attainment

-Awarded Supervisor of the Year for two consecutive years

• Assisted with new unit acquisition to ensure seamless integration
• Collaborated with management to certify unit as national training unit
• Worked side by side General Managers to improve operations
• Taught development classes to all levels of management

• Provided outstanding customer service by hiring smiles, serving quality food and meeting speed of service standards
• Responsible for training all salaried assistant and general managers, both internal promotes and external hires
• Developed shift managers/assistants to help support other units
• Effectively controlled food cost/labor by executing with systems
• Write and deliver appraisals for all employees, providing performance based feedback
• Recognition & Achievement

-Completed invitation only, yearlong professional development program for future leaders- Flight School

- Received “Pinnacle Pin” store status from South Region President, given to only top 5%

-General Manager 3 consecutive years

• Staffed restaurant with high quality, enthusiastic, customer-oriented team members
• Developed bench of high performing managers
• Achieved A+ status on customer excellence reviews
• Effectively controlled food cost/labor by executing with systems