Hi, I’m
Jennifer Hock
Huntsville,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
years of professional experience
Work History
Lakefield Veterinary Group
VP of Operations
01.2019 - Current
Job overview
- Developed cross-functional teams to foster collaboration, resulting in increased productivity and performance.
- Instituted risk management protocols to proactively address potential issues before they escalated into major problems affecting business operations or customer satisfaction levels.
- Implemented data-driven strategies to identify areas of improvement and drive continuous process optimization.
- Collaborated with sales and marketing teams to develop strategic plans that align with company objectives, driving revenue growth while minimizing operational complexities.
University of Charleston
Adjunct Professor (online)
01.2017 - Current
Job overview
- Part-time instructor teaching graduate level leadership program for US Military Program
- Students are all US Military
Compassion First
Hospital Director
01.2018 - 01.2019
Job overview
- Run two veterinary specialty and emergency centers outside of Denver
- Over 15 million in revenue
- 135 employees and 22 DVM's
Patterson Veterinary
Education and Leadership Development Specialist
01.2011 - 01.2018
Job overview
- Developer of Patterson Veterinary University courses and presentations (Executive courses, both small animal and equine)
- Successfully wrote, designed and currently deliver educational content on building a practice foundation, which includes leadership and cultural concepts
- Successfully co-wrote, designed and currently deliver a management educational course for 4th year veterinary college students at the University of Florida; 2 credit hour courses called Special Projects (VEM5992)
- Responsible for Patterson Veterinary University Virtual Campus
- Article contributor in Patterson monthly periodical (Insights) on the subjects of veterinary practice management, client service, and leadership
- National speaker
Small Animal Imaging of America
Vice President of Marketing and Education
01.2009 - 01.2011
Job overview
- Created and implemented a marketing strategy and campaign for a CT Scanner share model
- Provided educational content and protocols for go-to-market initiatives
Eastex Veterinary Group
Chief Operating Officer
01.2005 - 01.2009
Job overview
- 110 team members, 15 DVMs, 5 practice locations
- Orchestrated an aggressive operations reengineering initiative that streamlined workflow, improved document management systems and enhanced client loyalty
- Implemented inventory control model processes, restructured pricing, and introduced cost-effective client management procedures
- Identified organizational needs, and created management and training development programs
Education
University of CharlestonCharleston, West Virginia
Doctorate of Executive Leadership
01.2015
Mountain State UniversityBeckley, West Virginia
Master of Science from Strategic Leadership
01.2010
Mountain State UniversityBeckley, West Virginia
Bachelor of Science from Organizational Leadership
01.2009
Montgomery Community CollegeThe Woodlands, Texas
Associate of Science from Biotechnology
01.1998
Skills
- Team Building and Motivation
- Operations Management
- Organizational Development
- Business Development
- Operational leadership
- Strategic Planning
Affiliations
- Veterinary Hospital Managers Association, Member
- VetPartners, Member
- American Animal Hospital Association (AAHA), Committee Member
Publications
- 10/01/15, The Power of You
- 12/01/15, Creating a Code of Conduct
- 12/01/17, Leadership in Practice: Putting your B.E.S.T. Foot Forward
- 08/01/16, The Challenge of Leading Up
- 12/01/16, Consideration for Servant Leadership
- 05/01/17, Why Leadership Matters
Timeline
VP of Operations
Lakefield Veterinary Group
01.2019 - Current
Hospital Director
Compassion First
01.2018 - 01.2019
Adjunct Professor (online)
University of Charleston
01.2017 - Current
Education and Leadership Development Specialist
Patterson Veterinary
01.2011 - 01.2018
Vice President of Marketing and Education
Small Animal Imaging of America
01.2009 - 01.2011
Chief Operating Officer
Eastex Veterinary Group
01.2005 - 01.2009
Mountain State University
Master of Science from Strategic Leadership
Mountain State University
Bachelor of Science from Organizational Leadership
Montgomery Community College
Associate of Science from Biotechnology
University of Charleston
Doctorate of Executive Leadership
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