Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Hockenbury

Lake Hopatcong

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

7
7
years of professional experience

Work History

Warehouse Worker

Amazon
Somerset
01.2020 - 10.2022
  • Packed boxes and stock using organizational guidelines.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Operated scanners, computers, and other equipment to track orders.
  • Used pallet jacks to move items to and from warehouse locations.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Identified discrepancies between physical count and computer data.
  • Investigated any reported problems regarding shipping errors or damages.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.

Front End Manager

Weis Markets Inc
Hackettstown
11.2018 - 01.2021
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Educated team members on new products or services as needed.
  • Supervised cashiers in handling transactions accurately and efficiently.
  • Tracked employee hours to ensure accurate payroll records were maintained.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Performed basic maintenance tasks such as stocking shelves or cleaning counters.

Assistant Manager

Dominos's Pizza
Hackettstown
02.2016 - 11.2020
  • Prepared pizzas according to customer specifications, including selecting appropriate toppings.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Monitored quality control of products being prepared for sale or delivery.
  • Cleaned kitchen surfaces and equipment after each shift.
  • Provided excellent customer service at all times.
  • Assembled and served meals according to specific guest requirements.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Complied with all local, state, federal laws related to handling food safely.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Kept customer and food preparation areas clean and well-organized.

Education

High School Diploma -

Voorhees
Glen Gardner, NJ
06-2014

Skills

  • Order fulfillment
  • Inventory management
  • Safety compliance
  • Quality control
  • Data entry
  • Customer service
  • Problem resolution
  • Team leadership
  • Work organization
  • Time management
  • Employee training

Timeline

Warehouse Worker

Amazon
01.2020 - 10.2022

Front End Manager

Weis Markets Inc
11.2018 - 01.2021

Assistant Manager

Dominos's Pizza
02.2016 - 11.2020

High School Diploma -

Voorhees

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Jennifer Hockenbury