JENNIFER HODGE
Centereach,NY
Summary
I am a highly-motivated individual with the desire to take on new challenges as I resume my career path. I have a strong worth ethic, adaptability and exceptional interpersonal and organizational skills. I am a quick learner and proficient while working effectively either alone or as a team member.
Overview
31
31
years of professional experience
Work History
Call Center Representative
Teachers Federal Credit Union
10.2023 - 03.2024
- Responded to member inquiries and processed routine requests for information or services, transferred complex requests to support teams
- Received calls focused on account maintenance. Updated member account information, completed check order requests.
- Submitted applications for products and submitted referrals
- Established new member accounts
- Performed call logging and routine tasks to fulfill caller requests
- Answered inquiries regarding the company products, services, etc
- Redirected calls to other teams depending on the nature of the inquiry
- Properly verified callers using policy and procedure to ensure security of accounts
- Completed Stop Payment request processes
- Documented account actions
- Informed manager when restricting/un-restricting accounts, canceling debit cards, or requesting a fee override, etc.
- Ensured second verification completed prior to any forms/letters sent out.
- Maintained awareness of and complied with policies, processed procedures and applicable laws/regulations
- Maintained compliance by ensuring all required internal training was completed by required due dates
Senior Hotel Lead
PetSmart
04.2022 - 05.2023
- Delivered excellent service to pet owners to drive repeat business
- Scheduled grooming and veterinary appointments for animals
- Reviewed pet records from daily visits and appointments
- Was attentive to special diets and regular medication administration schedules
- Played with dogs and cats to maintain socialization and reduce stress
- Maintained clean and orderly play yards, kennels and cages
- Prepared food to meet needs of animals under care with appropriate meals
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding
- Cleaned and maintained kennels, holding areas and surgical rooms
- Administered medications to animals
- Assessed animals for injury and illness
Stay at Home Parent
10.2002 - 03.2022
Receptionist/Assistant
Smithtown Pediatrics
01.1997 - 01.2000
- Greeted each patient pleasantly at check-in
- Checked patients in and out for appointments
- Collected, photocopied and processed co-payments
- Scanned identification
- Verified patient coverage for upcoming procedures or appointments
- Maintained patient files/filing
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Called patients to confirm scheduled appointments and obtain additional details
- Entered insurance, demographics and health history into the patient database
- Answered a multi-line phone system and directed callers to requested personnel and departments
- Took messages from patients and promptly relayed them to appropriate staff
- Protected patients by observing strict HIPAA guidelines.
Bookkeeper/Cashier
US-1 Auto Parts
01.1993 - 01.1997
- Performed bookkeeping and accounting services, deposits, credit card charges and sales entries to facilitate cash management
- Documented transaction details to track and manage financial data
- Received and recorded cash, checks and transfers
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks
- Matched orders with invoices and recorded required information
- Prepared and processed payrolls.
Education
Certificate in Medical Lab Assistant -
BOCES
Northport, NY06.1995
Diploma -
Centereach High School
Centereach, NY01.1993
Skills
- Strong customer service skills
- Great organizational and multitasking skills
- Verbal and written communication skills
- Administrative support
- Insurance knowledge
- Attention to detail
- Appointment scheduling
- Check-ins and check-outs
- Bookkeeping skills
- Dependable and responsible
- Teamwork and collaboration
- Data Entry
- Quality Assurance
Timeline
Call Center Representative
Teachers Federal Credit Union
10.2023 - 03.2024
Senior Hotel Lead
PetSmart
04.2022 - 05.2023
Stay at Home Parent
10.2002 - 03.2022
Receptionist/Assistant
Smithtown Pediatrics
01.1997 - 01.2000
Bookkeeper/Cashier
US-1 Auto Parts
01.1993 - 01.1997
Certificate in Medical Lab Assistant -
BOCES
Diploma -
Centereach High School