Jennifer Hodges
Chesapeake,VA
Summary
Creative, energetic professional skilled in office administration and customer service. Proven to be a fast learner and a detail-oriented individual. Skilled in offering customer assistance and providing team support.
Overview
5
5
years of professional experience
Work History
Office Administrator
Michael And Son Services
Chesapeake, Virginia
01.2022 - Current
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Answered customer inquiries regarding billings, payments, account status.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Organized and maintained filing systems, including electronic databases and records.
- Processed invoices on a timely basis according to established procedures.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Investigated incorrect billings and processed refunds as necessary.
- Managed credit card transactions in online systems.
- Managed technicians daily work schedules
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
Professional House Cleaner
The Cleaning Authority
Virginia Beach, VA
06.2019 - 01.2022
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned kitchens and bathrooms including toilets, showers and tubs, sinks, counters, and appliances.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Followed safety procedures when handling hazardous materials.
- Worked with speed and efficiency to meet all job requirements.
Education
High School Diploma -
Deep Creek High School
Chesapeake, VA06-2014
Tidewater Community College
Norfolk, VAOld Dominion University
Norfolk, VASkills
- Customer Engagement
- Data Analysis
- Accounting Support
- Discrepancy Resolution
- Payment Processing
- Workforce Management
- Customer Service
- File Organization
- Administrative Support
References
References available upon request.
Timeline
Office Administrator
Michael And Son Services
01.2022 - Current
Professional House Cleaner
The Cleaning Authority
06.2019 - 01.2022
High School Diploma -
Deep Creek High School
Tidewater Community College
Old Dominion University
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