JENNIFER HOFF
Leander,TX
Summary
Detail-oriented Assistant Manager offers more than 10-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Detail-oriented Assistant Manager offers more than 9-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Motivated industry service with 20+ years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
6
6
years of professional experience
Work History
Assistant Manager
22 North
Leander, TX
01.2023 - Current
- Responsible for all resident accounts and former delinquent resident accounts
- Scheduling make-readies for all vacant and preleased apartment homes
- Assisted in managing a portfolio of properties, including tenant relations, maintenance, and marketing
- Conducted property inspections and identify maintenance needs
- Coordinated with vendors and residents to ensure timely repairs
- Assisted in developing and implementing marketing strategies to attract and retain residents
- Assisted in managing staff, training, and scheduling
- Oversaw resident relations, including lease agreements, rent collection, and requests.
Administrator
RDHammond, Consulting & Engineering, LLC
Georgetown, TX
09.2022 - 12.2022
- Create bids for future engineering contracts
- Invoicing current and past due payments
- Overseeing current and future engineering projects.
Resident Service Manager
Red Stone Ranch
Cedar Park, TX
08.2019 - 09.2022
- Assistant Community Director, Mar 2016 - Jun 2018
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Investigate complaints, disturbances, and violations and resolve problems following management rules and regulations
- Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties
- Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability
- Prepare detailed financial reports for properties
- Market vacant space to prospective tenants through leasing agents, advertising, or other methods
- Solicit and analyze bids from contractors for repairs, renovations, and maintenance
- Implementing and Training our Self Guided Tours and Virtual Tours for all Austin/Cedar Park properties.
Senior Leasing Consultant
RESIDENCE AT THE DOMAIN
AUSTIN, TX
06.2018 - 08.2019
- Meet with prospects to show the property, explain terms of occupancy, and provide information about local areas
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, final account statements, and incurred operating expenses
- Inspect grounds, facilities, and equipment routinely to determine the necessity of repairs or maintenance.
Education
High School Diploma -
University of Texas At Austin
Austin, TX08-2004
Skills
- Cost Reduction
- Sales monitoring
- Operations Management
- Task Delegation
- Product and service knowledge
- Compliance understanding
- Policy Enforcement
- Business Administration
- Strategic Planning
- Sales Strategies
- Customer Relationship Management (CRM)
- Cost Control
- Customer Relations
- Sales Growth
- Staff Management
- Sales Reporting
- Money Handling
References
- Leo Vallejo, Former Supervisor at 22 North, 512-659-7051
- Doug Smith, Former supervisor at Red Stone Ranch, 512-924-4756
- Mason Adam, Team Member at RDH Engineering, 737-314-1413
References
References available upon request.
Timeline
Assistant Manager
22 North
01.2023 - Current
Administrator
RDHammond, Consulting & Engineering, LLC
09.2022 - 12.2022
Resident Service Manager
Red Stone Ranch
08.2019 - 09.2022
Senior Leasing Consultant
RESIDENCE AT THE DOMAIN
06.2018 - 08.2019
High School Diploma -
University of Texas At Austin