Jennifer Hoff

• Managed and administered the Dealer Management System (DMS) and brand-specific software programs, ensuring seamless operation, data integrity, and user support for all dealer functions.
• Utilized Microsoft Excel to provided timely, insightful and accurate reports to upper management.
• Managed a $900,000 inventory, maintaining accuracy below the national margin of error. Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Proficient in order processing and system maintenance, with a focus on compliance and loss prevention. Adept at supplier coordination, returns management, and generating detailed inventory reports.
• Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
• Supported Service Department and Parts team by handling all administrative tasks.
• Managed warranty claims efficiently for both the Parts and Service departments by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
• Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
• Managed payroll data calculations for 40 employees to comply with predetermined company guidelines.

• Supports Service and Parts Manager with daily operational functions.
• Processing all parts orders and returns including parts warranty returns
• Completing all dealership invoicing for accounting department including purchase orders
• Oversaw and managed an inventory valued at $800,000, ensuring accurate tracking and efficient stock control.
• Parts advising and look-up
• Shipping and receiving
• Booking and coding all service repair order lines including warranty repairs
• Correcting warranty claims for dealer submission
• Tracking and collecting all extended warranty payments
• Completing dealership deposits
• Posting and adjusting payments and debits in the accounting system
• Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
• Implemented quality control measures resulting in a significant reduction in errors within the department.
• Streamlined service processes for increased efficiency by implementing an improved record-keeping system.

Supported Parts Manager with daily operational functions.

• Provided technical assistance to parts and service department employees
• Monitored and adjusted inventory to minimize obsolescence
• Processed all returns and claims
• Oversaw and managed an inventory valued at $500,000, ensuring accurate tracking and efficient stock control.
• Processed and coded all store invoices for the accounting department
• Completed dealership deposits
• Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action to maintain accuracy.
• Streamlined parts ordering process for faster service and improved customer satisfaction.
• Implemented a system for tracking warranties on purchased parts, minimizing financial losses due to faulty items.

• Increased profits through effective sales training and troubleshooting profit loss areas.
• Responded to customer concerns with friendly and knowledgeable service.
• Completed all daily tasks and special assignments with an efficient and quality-driven approach.
• Assigned work to team members based on company needs, personal strengths and job knowledge.
• Interviewed job candidates and made staffing decisions.
• Counted cash drawers and made bank deposits.
• Examined merchandise to verify that it was correctly priced and displayed.