Jennifer Holcomb
Overview
24
24
years of professional experience
Work History
Laundry Pro
Poplin
Davis And Weber Counties, Utah
02.2022 - Current
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Developed positive relationships with clients by providing exceptional communication regarding their laundry needs.
- Updated knowledge on industry trends and innovations in the field of fabric care techniques regularly.
- Enhanced customer satisfaction by efficiently sorting, washing, and folding laundry items.
- Pick up and drop off orders
Dasher
DoorDash
Davis And Weber Counties, Utah
01.2017 - 08.2024
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
Customer Service Representative
GoHealth
Lindon, UT
09.2019 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Sykes Enterprises, Incorporated
Provo, UT
07.2017 - 01.2020
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Carrier
Standard Examiner Newspaper
Ogden, Ut
04.2008 - 10.2017
- Developed strong relationships with clients, providing excellent customer service and support.
- Drover car over prescribed route to deliver newspapers to customers
- Reviewed list of customers for changes in deliveries
- Kept records pertaining to driving expenses
Clerk
IRS
Ogden, UT
01.2001 - 12.2006
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Sort and number tax forms
Education
GED -
DATC
Kaysville, UtTimeline
Laundry Pro
Poplin
02.2022 - Current
Customer Service Representative
GoHealth
09.2019 - 06.2020
Customer Service Representative
Sykes Enterprises, Incorporated
07.2017 - 01.2020
Dasher
DoorDash
01.2017 - 08.2024
Carrier
Standard Examiner Newspaper
04.2008 - 10.2017
Clerk
IRS
01.2001 - 12.2006
GED -
DATC