Summary
Overview
Work History
Education
Skills
Hobbies
Work Availability
Timeline
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Jennifer Holder

Chesterton,IN

Summary

I have been in customer service related positions for over 30 years. I'm an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals.

Client confidentiality is of the highest importance. I am able to maintain the ability to not disclose any personal information that could jeopardize the client's identity or finances. I have aced all of my compliances regarding client privacy and federal laws.

I am excellent at hands on training ( I learn best that way) and learn my position very quickly. I have been acknowledged over the years with many accolades for job well done and customer satisfaction.

I have a friendly, warm, respectful telephone voice that makes clients feel comfortable when speaking with me.

I believe that if you should treat people the way they want to be treated. That philosophy has served me well over the years.

Overview

35
35
years of professional experience

Work History

Loan Officer Assistant

Diamond Residential Mortgage Corporation
08.2021 - 01.2023
  • Cultivated productive relationships with clients and realtors to increase profits and expand customer base.
  • Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
  • Monitored key dates to obtain information by deadlines.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
  • Set up files using loan officer checklist and submitted on-time for processing.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Answered inquiries and provided superior customer service to clients.
  • Communicated with customers daily to request information and complete paperwork.
  • Set up appointments between Loan Officers and clients

Assistant Manager- Deli Department

Jewel Food Stores
Chesterton, IN
10.2019 - 07.2021
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Integrated service and team management strategies to boost business profits.
  • Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
  • Increased sales 30% through suggestive selling of promotional items.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
  • Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Set schedules for 12 staff by planning and designating shifts and hours.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
  • Inventoried food products and associated materials on weekly basis.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Developed special promotions to increase revenues.
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Set aggressive targets for employees to drive company success and strengthen motivation
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Made hiring recommendations to increase company's productivity and profitability with quality workers

Bartender

Ameristar Casino Hotel East Chicago
East Chicago, IN
11.2008 - 10.2019
  • Upheld strict regulations for safe alcohol service and food safety.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Completed requisitions to maintain required stock par levels.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Obtained cash bank and stocked service bar to prepare for operation.

Server

House Of Kobe
05.2002 - 07.2005
  • Answered customers' questions, recommended items, and recorded order information.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Cultivated warm relationships with regular customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Medical Office Assistant

Primary Care Physicians
07.1998 - 08.2000
  • Updated patient information and insurance details for accurate electronic medical records.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Assisted with medical coding and billing tasks.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Processed medical insurance claims and payments.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Education

High School Diploma -

Crown Point High School
Crown Point, IN
06.1991

Some College (No Degree) - Medical Office Administration

Davenport College
Merrillville, In

Skills

  • Cash Handling
  • Customer Interaction/Satisfaction
  • Program Requirements
  • Document Verification
  • Microsoft Office
  • Excel
  • Site Visits
  • Product Knowledge
  • Reviewing Credit Information
  • Loan File Review
  • Schedule Management
  • Regulatory Compliance Documentation
  • Bank Secrecy Act
  • Financial Information Monitoring

Hobbies

I am very involved in my son's baseball life. I am co-team mom for his travel ball team and volunteer for his high school varsity team. I help organize meals and get donations for the team before games. I try to attend every game that I possibly can and be his number one cheerleader. I know it is extremely important that children receive the support from their parents as much as possible.

We are also involved with child cancer and research (specifically leukemia). Our family encourages people to donate blood and plasma to help support childhood illnesses. This project is very near and dear to our hearts.

On a fun note, my husband and I try to spend as much family time with our children as much as possible. Our favorite thing to do is visit Gulf Shores/Orange Beach, Alabama. We fill so relaxed and enjoy our time together whenever there is a beach around.

Recently, I have discovered hiking. I enjoy the beauty surrounding the Dunes and really take in the calmness of the area with the crashing of the waves. It truly is a stress reliever. 


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Loan Officer Assistant

Diamond Residential Mortgage Corporation
08.2021 - 01.2023

Assistant Manager- Deli Department

Jewel Food Stores
10.2019 - 07.2021

Bartender

Ameristar Casino Hotel East Chicago
11.2008 - 10.2019

Server

House Of Kobe
05.2002 - 07.2005

Medical Office Assistant

Primary Care Physicians
07.1998 - 08.2000

High School Diploma -

Crown Point High School

Some College (No Degree) - Medical Office Administration

Davenport College
Jennifer Holder