Jennifer Holley

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
• Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.

Assistant Store Manager (2017-2023)

• Managed cash registers, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Walked through store areas to identify and resolve issues.
• Mentored new employees on company policies, procedures, and best practices to ensure consistency within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Interviewed, hired, and trained staff associates.
• Responded to customer concerns, working with manager to raise customer satisfaction ratings.

Clerk (2016-2017)

• Processed transactions quickly and accurately while maintaining a high level of customer service.
• Maintained a clean and organized sales floor.
• Assisted in organizing store displays for company promotions.
• Restocked shelves during shifts, keeping merchandise levels consistent.
• Developed strong relationships with customers, driving repeat business and loyalty.

• Conducted regular performance reviews for staff development, setting individual goals aligned with department objectives and providing constructive feedback on areas needing improvement.
• Promoted a customer-centric approach among team members, emphasizing active listening, and effective problem-solving skills
• Trained mentored, and supervised a team of service desk technicians for optimal performance and productivity.
• Collected room deposits, fees, and payments.
• Answered multi-line phone system and greeted callers.