Jennifer Holmes
Upper Marlboro,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Transition Property Manager
Pennrose
12.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Manage multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
Property Manager
Pennrose
01.2022 - 12.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- NEW LEASE UP - ensure all units leased by deadline date
- Qualifying residents by completing background, gathering documentation to ensure they income qualify
- Input data correctly visible for investors and development team to review
Wesley Shelter Manager
04.2008 - Current
- Establish local rental rates; calculating overhead costs, depreciation, taxes and profit goals
- Prepare annual budget
- Create advertising strategies
- Manages day to day property issues.
Property Manager
Gregg Court Apartments
09.2013 - 01.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Kept properties in compliance with local, state, and federal regulations.
Case Manager/Shelter Manager
Wesley Shelter
04.2008 - 09.2021
- Conduct individual meetings with all clients
- Assist with emotional and psychological crisis
- Create programming to develop skills; assist with vocational and recreational programs for clients
- Conduct crisis risk assessments with supervisor/team
- Provide crisis intervention services.
- Completed intakes and screenings
Property Manager
Wilson Housing Authority
03.2012 - 01.2013
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Planned special events such as lotteries, dedications and project tours.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Beacon Pointe Apartments - Leasing Agent
12.2010 - 03.2012
First Citizen Bank - Teller
05.2000 - 04.2009
- Examine checks and verify information
- Count money by hand and using currency-counting machine
- Monitor bank vaults.
Education
Masters of Social Work -
Walden University
01.2021
Masters of Science in Criminal Justice -
Liberty University
01.2016
Bachelors of Arts in Criminal Justice -
Wesleyan College
01.2013
Associates Degree in Criminal Justice -
Wilson Community College
01.2010
Skills
- Positive attitude
- Great team worker
- Efficient in time management
- Superb multi tasking skills
- Flexible
- Detail-Oriented
- Adaptable
- Excellent communication skills
Community Service
- Food Pantry
- Wesley Shelter Rape Crisis Line
- Piney Grove Missionary Baptist
- Book keeping
- Coordinated and created community center programs
- Prepare annual budget
- Troubleshooting tenant issues
Timeline
Transition Property Manager
Pennrose
12.2022 - Current
Property Manager
Pennrose
01.2022 - 12.2022
Property Manager
Gregg Court Apartments
09.2013 - 01.2022
Property Manager
Wilson Housing Authority
03.2012 - 01.2013
Beacon Pointe Apartments - Leasing Agent
12.2010 - 03.2012
Case Manager/Shelter Manager
Wesley Shelter
04.2008 - 09.2021
Wesley Shelter Manager
04.2008 - Current
First Citizen Bank - Teller
05.2000 - 04.2009
Masters of Social Work -
Walden University
Masters of Science in Criminal Justice -
Liberty University
Bachelors of Arts in Criminal Justice -
Wesleyan College
Associates Degree in Criminal Justice -
Wilson Community College
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