Jennifer Holmes
Rio Rancho,NM
Summary
19 years of experience in regulatory compliance, quality assurance, and property management. Proven ability to lead teams and enhance operational processes. Consistently ensures high standards in customer service and operational excellence.
Overview
20
20
years of professional experience
Work History
Print Inside Sales Manager
Hewlett Packard
07.2024 - Current
- Focus on exceeding the sales quota.
- Develop and execute strategic account plans by leveraging data insights to grow account portfolios.
- Cold calls/emails to build new relationships with white space accounts and help generate new revenue, develop sales strategies and increase deal size
- Team collaboration with channel partners to deliver tailored print solutions, and ensure alignment with customer needs.
- Utilize CRM tools to qualify, document, and update opportunities throughout the sales cycle.
- Manage the pipeline and ensure accurate data entry for forecasting.
- Contribute to strategic initiatives such as firmware assessments, fleet optimization, and print lifecycle planning.
Freight Audit and Bill Pay Specialist
Rinchem Co
01.2013 - 02.2024
- Conducted audits of all financial transactions flowing through GTO
- Audited invoicing ($6 million per month, 1400-1600 invoices)
- Managed unbilled invoices
- Processed Credit Memos
Quality Training and Regulatory Specialist
Rinchem Co
01.2013 - 02.2024
- New hire and ongoing development employee training
- Applied Toyota Way methods
- Responsible for creating process, assessing, tracking progress, and training the department to do the job
- Regulatory specialist
- Experience learning, understanding, and adhering to governmental regulations
- 49 CFR 395-8, OSHA, DOT, JJ Keller
- Company-wide Process Documentation and Optimization.
- Assess, document, and refine work instructions and standard operating procedures (SOPs) to enhance operational efficiency and compliance.
Property Manager
Spring Park Apartments
08.2009 - 12.2012
- Managed a team of seven employees at a $10 million plus property, including: scheduling, employee/resident relations, performance management, and career planning/development of 300 apartments
- Maintained 97% occupancy or higher
Property Manager
Aspens/Taylor Ranch
08.2005 - 08.2009
- Managed a team of seven employees at a $10 million plus property, including: scheduling, employee/resident relations, performance management, and career planning/development of 300 apartments
- Maintained 97% occupancy or higher
Education
No Degree -
Technical Vocational Institute
Albuquerque, NM08-2004
No Degree -
University of Southern Colorado
Pueblo, CO08-1999
Skills
- Regulatory compliance and quality assurance
- Training and development
- Operational management and process improvement
- Property management
- Customer service and relationship management
- Team leadership and performance management
- McLeod Software
- Tableau Software
- JJ Keller
- CAPA/NCR
- Windows operating system
- Excel
- MS Word/Office
- Word Perfect
- Adobe
- Outlook
- Teams
- One Note
- Webex
- CRM
- Dynamics
- Zoom Info
- Sales Navigator
- Enterprise Sales Dashboard
- CARE
- Account planning
- Data analysis
- Customer relationship management
- Team collaboration
Timeline
Print Inside Sales Manager
Hewlett Packard
07.2024 - Current
Freight Audit and Bill Pay Specialist
Rinchem Co
01.2013 - 02.2024
Quality Training and Regulatory Specialist
Rinchem Co
01.2013 - 02.2024
Property Manager
Spring Park Apartments
08.2009 - 12.2012
Property Manager
Aspens/Taylor Ranch
08.2005 - 08.2009
No Degree -
Technical Vocational Institute
No Degree -
University of Southern Colorado
Personal Information
Affiliations And Volunteer Information
- Helped organize a fundraiser for a breast cancer survivor
- Scholastic Coordinator Board member for Pop Warner Youth Football/Cheer Nonprofit Organization