Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Holstrom

Hesperia,CA

Summary

Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to a growing company.

Overview

16
16
years of professional experience

Work History

Instacart Shopper

Instacart
04.2021 - Current
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consulted with customers on food selections and custom order requests.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Loaded and unloaded orders at customer's homes or locations.
  • Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
  • Upheld food safety standards by properly handling perishable items and maintaining appropriate storage conditions during delivery.
  • Safeguarded customer privacy by diligently following all company policies regarding personal information protection.

Transportation Coordinator

Blue Ribbon Dispatch
03.2022 - 02.2024
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Tracked shipments from dispatch through delivery to verify timely arrival.
  • Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
  • Built and maintained strong partner relationships for smooth, cost-effective logistics.
  • Met safety and regulatory standards for full operational compliance.
  • Implemented tracking and tracing software to improve shipment monitoring
  • Negotiated contracts with carriers to secure optimized rates.
  • Enhanced communication between drivers, dispatchers, and customers by implementing a centralized information system.

Shop Owner

Holstrom Tee's
04.2009 - 03.2020
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Improved customer satisfaction with timely order fulfillment and consistent print quality.
  • Completed requests from order, production to delivery.



Education

Associate of Science - Administration of Justice

Victor Valley College
Victorville
12.2017

Skills

  • Strong Work Ethic
  • Mobile app proficiency
  • Order Accuracy
  • Customer Service
  • Upbeat and Outgoing Attitude
  • Reports and Spreadsheets Generation
  • Inventory Management
  • Materials Transport
  • Safety Procedures
  • Loss Prevention

Timeline

Transportation Coordinator

Blue Ribbon Dispatch
03.2022 - 02.2024

Instacart Shopper

Instacart
04.2021 - Current

Shop Owner

Holstrom Tee's
04.2009 - 03.2020

Associate of Science - Administration of Justice

Victor Valley College

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