Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Hondonero

El Mirage,AZ

Summary

Customer service specialist with expertise in managing high volumes of customer interactions across multiple channels. Proficient in CRM systems like Zendesk and Salesforce, with a strong track record of enhancing customer satisfaction and loyalty. Recognized for exceptional problem-solving skills and the ability to identify sales opportunities within customer conversations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

ICON Health & Fitness
Logan, UT
01.2022 - 05.2025
  • Delivered accurate information in response to customer inquiries via phone, email, and chat.
  • Utilized software programs such as Zendesk Chat and Salesforce for responding to customers' queries.
  • Assisted customers with product selection, billing, technical support, and sales inquiries.
  • Performed data entry tasks for customer interaction records, ensuring accuracy and completeness.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, resolving issues quickly, and providing friendly service.
  • Created detailed reports of customer interactions and feedback.
  • Oversaw warranty counseling process to manage expense controls effectively.
  • Provided timely resolutions to customer complaints, enhancing overall satisfaction.
  • Gathered customer information to identify underlying issues and provide solutions.
  • Monitored several communication channels at once to ensure quick response times for requests.
  • Identified potential sales opportunities from customer conversations.

Chat Support Specialist

Chatdesk
New York, NY
05.2023 - 01.2024
  • Provided timely, accurate and professional customer service to all clients.
  • Handled escalated customer complaints in an appropriate manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated databases with new and modified customer data.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Education

GED -

Commonwealth of Virginia
Richmond, VA
04-2019

Skills

  • Customer service and support
  • Data management and entry
  • Streamlined issue resolution
  • Troubleshooting
  • Multi-tasking skills
  • Managed escalated complaints
  • Compassion and empathy
  • Enhanced customer satisfaction
  • Typing proficiency
  • CRM system knowledge
  • Detail oriented

Certification

  • Customer Service Certification
  • CRM System Training
  • Communication Skills Workshop

Timeline

Chat Support Specialist

Chatdesk
05.2023 - 01.2024

Customer Service Representative

ICON Health & Fitness
01.2022 - 05.2025

GED -

Commonwealth of Virginia

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