Jennifer Hooper
Brighton,CO
Summary
Sales-oriented travel expert with excellent administrative skills. Proven expertise in customer service leading teams and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in travel industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
31
31
years of professional experience
Work History
Travel Consultant
P&C Experience
Thornton, CO
03.2012 - 03.2022
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Organized trips for individuals and business travelers.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, executives and special needs clients.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Volunteer
Silver Creek Elementary
Thornton, CO
08.2013 - 05.2021
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Supported staff with clerical work and other office tasks.
- Encouraged donations by supporting community fundraising events and campaigns.
Sales Manager
Western Freightways
Denver, CO
11.2006 - 11.2009
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Supervised sales team of 6 people, stepping in to support employees and deliver smooth sales processes for clients.
- Aggressively pursued competitive accounts by differentiating company from competitors.
Flight Attendant
United Airlines
Chicago, IL
02.1998 - 06.2008
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Business
Arizona State University
Tempe, AZHigh School Diploma -
Mountain View High School
Mesa, AZ05.1995
Skills
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Sales Tracking
- Flight Crew Coordination
- Passenger Support
- Active Listening
- Critical Thinking
Timeline
Volunteer
Silver Creek Elementary
08.2013 - 05.2021
Travel Consultant
P&C Experience
03.2012 - 03.2022
Sales Manager
Western Freightways
11.2006 - 11.2009
Flight Attendant
United Airlines
02.1998 - 06.2008
Business
Arizona State University
High School Diploma -
Mountain View High School
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