Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jennifer Hoover

Claypool,IN

Summary

A Pharmacy Manager with decades long experience with Walgreens as both a practicing pharmacist and pharmacy manager committed to patient care. Excels in enhancing operational efficiency and pharmacy services, achieving high customer satisfaction. Demonstrates exceptional leadership and clinical pharmacology skills, ensuring compliance and educational advancement within pharmacy teams.

Overview

33
33
years of professional experience

Work History

Pharmacy Manager

Walgreens
Warsaw, IN
08.2006 - Current
  • Recruit, hire, and train new staff.
  • Communicate with patients with compassion while keeping medical information private.
  • Assist in developing strategies for improving operational efficiency.
  • Ensure that all pharmacy personnel are properly licensed and certified.
  • Maintain awareness of government regulations, health insurance changes and financing options.
  • Review patient profiles to identify drug interactions or potential problems regarding allergies, contraindications, or duplication of therapy.
  • Monitor medication inventory levels and kept detailed documentation in company software.
  • Provide counseling services to patients about their medication usage, side effects, and storage requirements.
  • Participate in continuing education programs to stay current on industry developments.
  • Manage daily operations of pharmacy, including staffing and scheduling.
  • Monitor inventory levels, ordered medications, and maintained records of all drugs dispensed.
  • Conduct regular staff meetings to discuss workflow processes, safety protocols, and quality control measures.
  • Maintain confidentiality of all patient information according to HIPAA regulations.
  • Achieve optimum staff performance through proactive management and monitoring of daily activities.
  • Educate staff on regulatory changes, drug recalls and investigational studies.
  • Counsel patients on proper use of medication and potential side effects.
  • Explain policies, procedures and services to patients.
  • Calculate dosage, filled prescriptions, and prepared prescription labels.
  • Approach customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provide excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceed customer satisfaction by finding creative solutions to problems.
  • Complete day-to-day duties accurately and efficiently.
  • Demonstrate strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintain updated knowledge through continuing education and advanced training.
  • Identify needs of customers promptly and efficiently.
  • Manage inventory and supplies to ensure materials were available when needed.

Pharmacist

Walgreens
08.1997 - 08.2004
  • Perform quality assurance and medication safety checks to minimize errors and adverse drug events.
  • Interpret prescription orders from physicians or other authorized prescribers to ensure accuracy of medication preparation and delivery.
  • Provide medication counseling to patients on the proper use and potential side effects of their medications.
  • Secured drugs against theft, loss, or mismanagement by setting and enforcing effective procedures.
  • Maintain compliance with state and federal drug laws.
  • Mentor pharmacy technicians and trainees, providing insight and answering questions regarding company procedures and medical protocols.
  • Perform administrative duties such as updating patient information or submitting insurance claims forms.
  • Increase focus on pharmacy's encompassing health services by administering immunizations and delivering patient consultations.
  • Analyze prescription trends and utilized data to improve pharmacy services and patient care outcomes.
  • Ensure strict adherence to pharmacy laws, regulations, and standards, including controlled substances management.
  • Maintain records of patient profiles, including drug allergies, medications and medical histories.
  • Prioritize and organize tasks to efficiently accomplish service goals.
  • Work effectively in team environments to make the workplace more productive.
  • Mentored pharmacy technicians and trainees, providing insight and answering questions regarding company procedures and medical protocols.

Pharmacy Intern

Walgreens
Indianapolis, IN
10.1992 - 08.1997
  • Entered patient's information into computer system and updated existing data.
  • Stocked, labelled and delivered medications to patients and caregivers.
  • Assisted in preparing medications by counting, pouring, labeling and verifying doses.
  • Maintained compliance with state and federal drug laws.
  • Supported timely and proper processing of prescriptions in collaboration with healthcare professionals.
  • Ordered pharmaceuticals from approved vendors as needed to maintain stock levels.
  • Answered patient questions and data requests.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Used pharmacy software to verify prescription and insurance information.
  • Assisted pharmacists with administrative tasks including filing, faxing and photocopying.
  • Developed strategies for improving workflow processes within the department.
  • Processed third party insurance claims accurately and efficiently.
  • Participated in quality improvement projects to enhance pharmacy services and patient care.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.

Sales Associate

Carlton Cards
Indianapolis, IN
06.1992 - 02.1993
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Processed transactions using a point-of-sale system.
  • Collected payments and provided accurate change.

Education

Bachelor of Science - Pharmacy

Butler University
Indianapolis, IN
05-1997

Skills

  • Pharmacoeconomics knowledge
  • Prescription verification
  • Clinical pharmacology
  • Patient care and education
  • Retail pharmacy operations
  • Pharmacy law

Affiliations

  • On my off time I enjoy knitting.

Timeline

Pharmacy Manager

Walgreens
08.2006 - Current

Pharmacist

Walgreens
08.1997 - 08.2004

Pharmacy Intern

Walgreens
10.1992 - 08.1997

Sales Associate

Carlton Cards
06.1992 - 02.1993

Bachelor of Science - Pharmacy

Butler University

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Jennifer Hoover