Jennifer Hopper
L
Bradenton,FL
It is never too late to be what you might have been.
George Eliot
Summary
Dynamic Dispatch Manager with 5+ years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement. I'm eager to gain leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
18
18
years of professional experience
4
4
Certification
Work History
Dispatch Manager
Builders FirstSource
Bradenton, FL
06.2022 - Current
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Reported to management operational activities and maintained current records.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Evaluated current operational processes to help develop, implement and improve practices.
Restaurant Manager
Vic's Primo Pizza
01.2020 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
In-house Accountant
RRFB Global
02.2005 - 02.2013
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Used advanced software to prepare documents, reports, and presentations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
Education
Paralegal Studies - Criminal Justice
08.2008
Skills
- Safety Monitoring and Management
- Problem Assessment
- Team Work Scheduling
- Customer Communication
- Targeted Improvement Action Plans
- Efficient Train Movement
- Equipment Location Identification
- DOT Compliance
- Fuel Efficiency
- Route Planning and Adjustment
- Schedule Coordination
- Creative Solutions
- Standards of Excellence
- Staff Training
- Fleet Dispatching
- Workload Delegation
- Critical Thinking
- Transportation and Logistics Coordination
- Items Inspection
- Punctual and Dependable
- Inventory Management
- Warehouse and Transportation Operations
- Training and Leadership
- Profit Margins
- Billing and Payment Processing
- Training and Development
- Accounts Payable and Accounts Receivable
Accomplishments
- Supervised team of 27 staff members.
- Achieved number 1 in region for turn around time through effectively developing and staging each drivers next run.
- Achieved minimal Back-order status through effectively helping with receiving proper material and inventory control.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted to Dispatch Manager after 4 successful months in the company.
Certification
- Certified Forklift Operator, Builders FirstSource - 2025
- CPR Certified, Builders FirstSource- N/A
- DOT Physical, 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Dispatch Manager - Builders FirstSource
06.2022 - Current
Restaurant Manager - Vic's Primo Pizza
01.2020 - Current
In-house Accountant - RRFB Global
02.2005 - 02.2013
University of Phoenix - Paralegal Studies, Criminal Justice
Similar Profiles
Georckey EmilcarGeorckey Emilcar
Warehouse Worker at Builders FirstSourceWarehouse Worker at Builders FirstSource
William SicajiuWilliam Sicajiu
Forlift Operator at Builders FirstSourceForlift Operator at Builders FirstSource
Damion DunnDamion Dunn
Material Handler at Builders FirstSourceMaterial Handler at Builders FirstSource
Robert ImmermanRobert Immerman
General Manager at Builders FirstSourceGeneral Manager at Builders FirstSource
Joey HuntJoey Hunt
Director of Asset Protection & Corporate Security at TapestryDirector of Asset Protection & Corporate Security at Tapestry