JENNIFER HOPPER
Ferrum,Virginia
Summary
Energetic individual who can work independently and on a team. Daycare owner, retired Nurse with expertise in child development, enrollment management, patient care, health information management and health and safety. Committed to fostering a nurturing environment while delivering engaging educational programs that promote growth.
Overview
30
30
years of professional experience
Work History
Daycare Owner/Operator
SELF
Ferrum, Virginia
03.2017 - Current
- Managed daily operations of daycare facility.
- Developed engaging educational programs and activities for children aged six months to five years.
- Implemented age-appropriate curricula designed to stimulate physical, mental and emotional development in young children.
- Created a safe, nurturing environment to promote learning and growth in children.
- Maintained a safe, clean, and organized environment for children and staff.
- Established and enforced health and safety protocols, safeguarding children's wellbeing and ensuring compliance with regulations.
- Monitored expenses and resource utilization to meet budgetary targets, optimizing costs and enhancing revenue streams.
- Managed budgeting responsibilities related to payroll expenses, rent payments and supplies purchases.
- Managed enrollment processes, conducting interviews, tours, and completing paperwork for new families to ensure smooth transitions.
- Communicated effectively with parents regarding children's progress and daily activities.
- Established relationships with parents and guardians to foster strong communication regarding their child's progress.
- Conducted regular inspections of the facility to ensure that it is clean, well-maintained and secure at all times.
- Resolved conflicts between children or between children and staff members in a timely manner.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Determined allocations of funds for equipment and purchases.
- Set and enhanced program to meet expected demands and enhance student learning opportunities.
Customer Service Representative
Anthem Blue Cross/ Blue Shield
Roanoke, Virginia
05.2016 - 03.2017
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Improved customer satisfaction ratings by providing accurate information, suggesting effective solutions, and resolving issues promptly.
- Assisted customers with inquiries regarding health insurance plans and benefits.
- Educated members on coverage options and policy details, enhancing their understanding and decision-making.
- Developed strong relationships with customers by providing personalized assistance and support.
- Collaborated with other departments to resolve complex problems, ensuring customer needs were met with tailored solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
United Healthcare
Roanoke, Virginia
07.2015 - 02.2016
- Answered customer inquiries while providing accurate information on products and services to ensure customer satisfaction.
- Resolved customer complaints promptly, enhancing customer experience and loyalty.
- Assisted Members to navigate Medicare Plans
- Educated members on coverage options and policy details effectively.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Achieved personal and team goals by consistently meeting performance targets.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
40West
Rocky Mount, Virginia
09.2014 - 02.2015
- Executed cash transactions with accuracy and efficiency during peak shifts, contributing to smooth operations.
- Managed point-of-sale systems to ensure seamless checkout experiences for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service to ensure a positive shopping experience.
- Addressed customer inquiries and concerns effectively, fostering satisfaction and loyalty.
- Assisted in training new cashiers on procedures and customer interactions.
- Maintained cleanliness and organization of the checkout area at all times.
LPN Charge Nurse
Retired From Working
Ferrum, Virginia
08.1996 - 12.2012
- Supervised nursing staff to ensure quality patient care and compliance with protocols.
- Administered medications and monitored patient responses to treatment plans.
- Coordinated patient admissions, discharges, and transfers within the healthcare facility.
- Trained new nurses on policies and best practices to enhance patient care quality.
- Collaborated with physicians to develop and implement individualized care plans.
- Conducted patient assessments and documented vital signs accurately in medical records.
- Led interdisciplinary team meetings to assess patient progress and refine care strategies.
- Assessed patients' health conditions and monitored changes in their condition.
- Responded quickly to emergency situations, ensuring patient safety and timely intervention.
- Ensured all safety protocols were followed during patient care.
- Observed and reported changes in condition of patients and signs and symptoms of deviations from normal health status.
- Maintained accurate medical records and updated them regularly.
- Documented adverse patient reactions to medications and reported findings to supervisors.
- Provided patient care plans, treatments, and medications according to physicians' orders.
- Identified potential problems or risks that could affect patient outcomes.
- Evaluated patient responses to treatments and interventions and documented progress notes accordingly.
- Communicated effectively with patients, families, colleagues, and other healthcare professionals.
- Educated patients on conditions, medications and self-care skills.
- Carried out physician orders accurately while adhering to hospital policies and procedures.
- Monitored medication administration for accuracy, compliance, and effectiveness of treatment plan.
- Promoted positive relationships between patients, families, visitors, physicians, nurses, volunteers.
- Collaborated with supervisor to prepare nursing assessment summaries and health care plans.
- Assisted physicians and nurses during special procedures, ensuring proper protocols were followed.
- Collaborated with multidisciplinary teams to coordinate effective patient care delivery systems.
- Developed quality improvement strategies to elevate care standards within the unit.
- Coordinated discharge planning activities including arranging follow-up appointments for discharged patients.
- Maintained strict confidentiality while safeguarding all patient-related information in compliance with regulations.
- Engaged with patients compassionately while ensuring all medical information was kept private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Managed inventory of medical supplies and ensured proper equipment maintenance.
- Assisted in developing policies related to infection control practices.
Education
General Nursing - Nursing
Capital Area School of Practcal Nursing
Springfield Il08-1996
GED -
GED
Lincoln09-1991
Some College (No Degree) -
Virginia Western Community College
Roanoke, VASkills
- Child development
- Curriculum development
- Health and safety
- Staff training
- Enrollment management
- Space optimization
- Parent communication
Timeline
Daycare Owner/Operator
SELF
03.2017 - Current
Customer Service Representative
Anthem Blue Cross/ Blue Shield
05.2016 - 03.2017
Customer Service Representative
United Healthcare
07.2015 - 02.2016
Cashier
40West
09.2014 - 02.2015
LPN Charge Nurse
Retired From Working
08.1996 - 12.2012
General Nursing - Nursing
Capital Area School of Practcal Nursing
GED -
GED
Some College (No Degree) -
Virginia Western Community College