Jennifer Hopwood
Marlin
Summary
Innovative caregiver with a strong focus on enhancing client well-being through individualized care plans. Proven ability to resolve issues effectively while maintaining a positive environment. Reliable team player dedicated to delivering compassionate support and ensuring client safety and comfort.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Caregiver
All Purpose Care
Waco
01.2025 - Current
- Developed individualized care plans tailored to each client's needs.
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications as prescribed by healthcare professionals.
- Maintained a clean and safe environment for clients at home.
- Communicated regularly with family members regarding client health status.
- Observed and reported changes in client conditions to healthcare providers.
- Coordinated transportation for clients to medical appointments and errands.
- Prepared meals according to dietary requirements and assisted with feeding.
Caregiver
Visiting Angels
Waco
04.2017 - 03.2023
- Provided personal care and assistance for elderly individuals in their homes.
- Assisted clients with daily living activities and personal care needs.
- Supported bathing, dressing and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Maintained a clean and safe environment for clients at home.
- Communicated regularly with family members regarding client health status.
- Observed and reported changes in client conditions to healthcare providers.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Developed individualized care plans tailored to each client's needs.
- Administered medications as prescribed by healthcare professionals.
- Administered prescribed medications on a timely basis following care plan instructions.
- Followed care plan and directions to administer medications.
- Coordinated transportation for clients to medical appointments and errands.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Medical Screener
Resource Staffing
Austin
11.2020 - 12.2020
- Conducted health screenings for clients across multiple settings, contributing to timely identification of health issues.
- Screened individuals for COVID-19 testing, ensuring compliance with health guidelines.
- Collected and documented patient information, facilitating accurate record-keeping and follow-up care.
CSR - Customer Service Representative
S2G Support Services Group
Hewitt
07.2020 - 09.2020
- Answered phone calls from Hulu members to address inquiries and provide support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries about services and product information.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints through effective communication and problem-solving.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cultivated strong customer relationships through personalized service, fostering repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained accurate records of customer interactions in the database system.
- Handled order processing and ensured timely delivery of services.
- Collaborated with team members to improve service delivery processes.
- Monitored customer feedback to identify areas for improvement in service quality.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collected customer feedback via surveys and analyzed data to enhance service quality.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected customer feedback via surveys and analyzed data to enhance service quality.
FedEx Package Handler
FedEx Ground
Hewitt
02.2020 - 04.2020
- Loaded packages onto delivery trucks using conveyor belts and manual handling.
- Sorted packages by size and destination to streamline shipping processes.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages using handheld scanner for accurate routing to next destination.
- Inspected incoming and outgoing packages for damage, ensuring quality control standards.
- Maintained a clean and organized work area to ensure safety compliance.
- Collaborated with team members to achieve daily shipping targets, enhancing overall team efficiency.
- Followed safety guidelines to minimize risks during package handling operations.
- Reported any lost or damaged items to supervisors immediately upon discovery.
Juvenile Correctional Officer
Texas Juvenile Justice Department
Mart
04.2018 - 09.2019
- Directed and supervised juveniles in a correctional setting, ensuring safety of all inmates.
- Supervised youth behavior in secure facilities to ensure safety and compliance.
- Enforced rules and regulations related to inmate conduct and behavior in accordance with established policies.
- Implemented conflict resolution techniques to de-escalate tense situations among residents.
- Cultivated positive relationships with inmates through constructive interactions while consistently enforcing rules and maintaining a fair environment.
- Encouraged positive behavior changes among juveniles by providing incentives such as rewards for good performance.
- Conducted daily inspections of living areas for security and cleanliness standards.
- Conducted frequent searches of cells and living areas for contraband materials and weapons.
- Monitored security cameras throughout the facility to ensure safety of staff and inmates.
- Documented incidents and behavior reports for review by management and staff.
- Facilitated group discussions to encourage communication and emotional expression among residents.
- Collaborated with multidisciplinary teams to develop individualized treatment plans for youth.
- Assisted in developing individualized treatment plans for each juvenile offender based on their needs and goals.
- Collaborated with social workers, teachers, counselors, psychologists, probation officers, law enforcement personnel, and lawyers concerning individual cases.
- Guided family members of inmates on available rehabilitation resources to support successful reintegration after release.
Laundry Attendant
Providence Health & Services
Waco
06.2017 - 05.2018
- Operated industrial washers and dryers according to safety guidelines.
- Maintained cleanliness of laundry area and equipment to ensure safety.
- Monitored washing machine cycles to ensure proper treatment of fabrics.
- Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
- Examined laundry for damage or stains to maintain high quality standards before processing. for damage or stains to repair or pre-treat.
- Sorted and categorized laundry items to streamline processing workflow.
- Separate the clean from dirty washed and dried linen loaded it on cart and restocked the hospital.
- Monitored inventory levels of laundry supplies to ensure uninterrupted service.
- Assisted customers with their inquiries regarding laundry services.
- Performed routine maintenance tasks on washers, dryers and other related equipment.
Dispatcher
RW Trucking
Marlin
11.2016 - 03.2017
- Coordinated daily dispatch schedules for timely deliveries across regional routes.
- Communicated with drivers to ensure smooth operations and address any issues.
- Tracked vehicle locations using GPS technology to ensure timely deliveries. using GPS technology and provided real-time status updates as needed.
- Monitored shipment progress and updated tracking systems for customer visibility.
- Booked loads, processed paperwork, coordinated with drivers and brokers for efficient operations.
- Scheduled loads according to priority and available equipment.
- Assigned drivers to specific routes based on customer requirements. to appropriate routes based on customer needs.
- Resolved conflicts between drivers and clients to maintain positive relationships.
- Resolved customer complaints related to service issues or delays.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Prepared reports on transportation activities for management review and planning.
- Collaborated with logistics teams to optimize routes and reduce delays in service.
- Implemented safety protocols to ensure compliance during loading and unloading processes.
- Utilized computer systems to locate addresses and calculate estimated arrival times.
- Worked closely with transportation supervisor to dispatch and assign loads.
Postal Carrier
post office
Marlin
06.2016 - 07.2016
- Delivered mail and packages to residential and commercial addresses efficiently.
- Delivered sorted mail in designated rural areas, ensuring timely service to residents.
- Sorted mail by delivery routes to enhance accuracy and efficiency in distribution.
- Operated postal vehicles safely while adhering to traffic regulations.
- Maintained accurate records of deliveries and collections daily.
- Managed time effectively to ensure timely completion of routes.
- Coordinated with team members to resolve delivery issues quickly, maintaining service quality.
- Followed safety protocols while handling mail and equipment consistently.
Security Officer
WhiteHawk Worldwide
Waco
02.2016 - 06.2016
- Secured assigned location by monitoring activities and ensuring safety.
- Monitored facility entrances and exits to prevent unauthorized access and enhance security.
- Conducted regular patrols to ensure safety and security.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Trained new security personnel on policies and procedures.
- Managed access control systems for secure areas.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto the premises.
- Verified photo IDs and tickets to allow guests passage.
- Responded promptly to alarms and emergency situations.
- Addressed security issues promptly, providing detailed updates to supervisors for effective incident management.
- Collaborated with local law enforcement during incidents.
- Assisted in the development of safety protocols and procedures.
- Monitored surveillance cameras and responded to suspicious activity.
- Maintained detailed logs of daily activities and incidents to ensure accurate record-keeping and accountability.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Guarded restricted areas to prevent unauthorized entry.
CSR - Customer Service Representative
C3/CustomerContactChannels
McGregor
10.2015 - 11.2015
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints through effective communication and problem-solving.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries about services and product information.
- Maintained accurate records of customer interactions in the database system.
- Collaborated with team members to improve service delivery processes.
- Monitored customer feedback to identify areas for improvement in service quality.
- Developed and maintained positive relationships with clients through consistent follow-up.
Caregiver/Personal Assistant
CDS-Consumer Directed Services
Marlin
11.2014 - 11.2015
- Assisted clients with daily living activities and personal care needs to enhance comfort and well-being.
- Prepared nutritious meals tailored to client dietary requirements and preferences to ensure optimal health and satisfaction.
- Supported clients in social interactions and community engagement activities to promote socialization and improve quality of life.
- Maintained a safe and clean environment for clients and staff.
- Communicated effectively with clients, families, and healthcare professionals.
- Documented care provided in client records accurately and promptly.
Jailer and Correctional Officer
Falls County Sheriff Department
Marlin
06.2014 - 02.2015
- Guarded facility entrances, screening visitors to ensure safety and security. Conducted searches for recaptured escapees within facility grounds, enhancing overall security measures. Inspected mail for contraband to maintain safety and compliance within the facility. Took prisoners into custody and escorted to locations outside of the facility, like visiting room, courtroom, or airport. Use weapons, handcuffs, and physical force to maintain discipline order among prisoners.
Cashier and Customer Service Manager
Walmart
Marlin
04.2012 - 06.2014
- Processed customer transactions efficiently at checkout stations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and returns accurately during transactions.
- Collected payments and provided accurate change.
- Greeted customers upon arrival to create welcoming store atmosphere.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with product inquiries and store navigation.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered exceptional customer service by actively listening and engaging with patrons to address their needs.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with company policies during all customer interactions.
- Monitored and reported any discrepancies in cash drawers promptly.
- Trained new cashiers on procedures and customer service standards.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Executed diverse tasks to ensure smooth store operations and enhance customer experience.
- Collaborated with team members to manage inventory restocking.
- Maintained a clean and organized work area throughout shifts.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
- Issued receipts, refunds, credits or change due to customers.
- Placed merchandise on shelves to ensure product availability for customers. with merchandise when needed.
Warehouse Worker
ADDECCO Temp agency
Waco
06.2020 - 07.2020
- Operated forklifts and pallet jacks for efficient material handling.
- Loaded and unloaded shipments following safety regulations and procedures.
- Sorted and organized inventory for optimal accessibility and accuracy.
- Arranged items in boxes to streamline handling process.
Education
Associate of Arts - Medical Assistant
McLennan Community College
Waco, TX08-2026
Associate of Arts - General Academics in Health Profession Management
McLennan Community College
Waco, TX05-2025
HS Diploma -
Marlin High School
Marlin, TX05-2008
Skills
- Laundry operations Operations
- Laundry
- Fabric Care
- Quality Control
- Safety Compliance
- Equipment Maintenance
- Hygiene Practices
- Health Standards
- Supply Management
- Customer Service
- Client Interaction
- Caregiving
- Home Care
- Childcare
- Organizational Skills
- Cash management
- Cash management
Certification
- First Aid Certification
- CPR Certification
Assessments
- Nursing Skills: Patient Focus & Orientation, Proficient, 04/01/19, Addressing concerns and using sensitivity when responding to needs and feelings of patients.
- Teaching Skills: Elementary Classroom Management, Familiar, 04/01/19, Promoting learning in an elementary school environment by maintaining classroom order.
- First Aid, Highly Proficient, 04/01/19, Measures a candidate's ability to identify treatments for common medical emergencies.
- Nursing Aide Skills, Highly Proficient, 04/01/19, Measures a candidate's ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
- Electronic Medical Records Knowledge, Completed, 04/01/19, Knowledge of EMR data, associated privacy regulations, and best practices for EMR use.
- Verbal Communication, Highly Proficient, 01/01/19, Measures a candidate's ability to effectively convey information when speaking.
Timeline
Caregiver
All Purpose Care
01.2025 - Current
Medical Screener
Resource Staffing
11.2020 - 12.2020
CSR - Customer Service Representative
S2G Support Services Group
07.2020 - 09.2020
Warehouse Worker
ADDECCO Temp agency
06.2020 - 07.2020
FedEx Package Handler
FedEx Ground
02.2020 - 04.2020
Juvenile Correctional Officer
Texas Juvenile Justice Department
04.2018 - 09.2019
Laundry Attendant
Providence Health & Services
06.2017 - 05.2018
Caregiver
Visiting Angels
04.2017 - 03.2023
Dispatcher
RW Trucking
11.2016 - 03.2017
Postal Carrier
post office
06.2016 - 07.2016
Security Officer
WhiteHawk Worldwide
02.2016 - 06.2016
CSR - Customer Service Representative
C3/CustomerContactChannels
10.2015 - 11.2015
Caregiver/Personal Assistant
CDS-Consumer Directed Services
11.2014 - 11.2015
Jailer and Correctional Officer
Falls County Sheriff Department
06.2014 - 02.2015
Cashier and Customer Service Manager
Walmart
04.2012 - 06.2014
Associate of Arts - Medical Assistant
McLennan Community College
Associate of Arts - General Academics in Health Profession Management
McLennan Community College
HS Diploma -
Marlin High School