Summary
Overview
Work History
Education
Skills
Additionalinformation
Accomplishments
Certification
References
Timeline
Generic

JENNIFER HORNE

Georgetown,US

Summary

As the Office Manager I am experienced in working in a customer focused environment with many skills to function efficiently. Processing titles, taking payments, while multitasking and answering phones are just some of the job tasks and responsibilities that I am accustomed to. I am a dedicated, hard working and reliable individual who strives to remain teachable and learn anytime I am given the opportunity to do so. Respect is also an important factor that I believe should be cultivated and maintained in order to be successful in any environment. The importance of customer service cannot be overstated, and it is a priority in my opinion. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Office Manager

Alliance Auto Auction
Austin, Hutto
01.2020 - Current
  • Process titles for wholesale dealers
  • Maintain relationships with many customers and assist with titles and title corrections as needed
  • Process payments and process wires
  • Answer phones
  • Trained other employees
  • Provide customer service and assist direct customers to the correct department
  • Organize fleet titles and proof that documents are complete
  • Maintain flexibility and move about departments as needed
  • File and organize titles alphabetically by category etc
  • Have an excellent attendance record and am always on time for work.
  • Prepared daily reports to document title activity and sales.
  • Verified accuracy of title documents for completeness and correctness.
  • Provided training to new hires on office policies and procedures.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Maintained filing system for records, correspondence and other documents.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Sales Specialist

Cobblestone Cottage
Fulshear, TX
05.2019 - 08.2019
  • Established a rapport with customers and assessed their needs in order to make product recommendations and up sell opportunities
  • All customers and potential customers received excellent service from me
  • Cash handling skills
  • Customer service skills
  • Set up sale displays
  • Maintained a clean store
  • Stocked and assessed inventory.

Education

Some college - Paralegal Studies

Liberty University
Lynchburg, VA

Skills

  • Problem resolution
  • Administrative skills
  • MS Office
  • Answering phones
  • Critical reasoning
  • Organization
  • Proofreading
  • Active listener
  • Customer service
  • Microsoft Word
  • Cash Handling Skills
  • Written and verbal communication skills
  • Training others
  • Team building
  • Leadership
  • Title knowledge and detail oriented skills
  • Flexible
  • Disciplined
  • Billing
  • Office Management
  • Customer Service
  • Bookkeeping
  • Administrative Support
  • Employee Supervision
  • Credit and collections
  • Account Reconciliation
  • Customer Relations
  • Banking operations
  • Organizational Skills
  • Financial Reporting
  • Office Administration

Additionalinformation

True, True

Accomplishments

  • Employee of the year award 2021

Certification

  • Quickbooks
  • Notary
  • Signing Agent

References

References available upon request.

Timeline

Office Manager

Alliance Auto Auction
01.2020 - Current

Sales Specialist

Cobblestone Cottage
05.2019 - 08.2019

Some college - Paralegal Studies

Liberty University
JENNIFER HORNE