Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Horsley

Lynx,OH

Summary

Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure a LPN position. Ready to help team achieve company goals.

Overview

28
28
years of professional experience

Work History

Cosmetologist

SmartStyle Hair Salon
01.2023 - Current
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided pre- and post-service consultations to accurately assess clients' needs
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items
  • Processed payments, entering sales in register for prompt customer service

Home Health Aide

Independent Provider - Ohio Medicaid
01.2009 - 12.2019
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
  • Transported clients for medical and personal outings

Cosmetologist

Independent Salon Owner
03.2008 - 06.2012
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Provided pre- and post-service consultations to accurately assess clients' needs

Cosmetologist

SmartStyle Hair Salon
01.2006 - 12.2009
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills

Manicuring Instructor

Eastern Hills Hair Academy
01.2003 - 12.2005
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Reviewed class and student records to identify improvement opportunities.
  • Optimized learning plans based on student performance and feedback.
  • Oversaw curriculum development and implementation in alignment with best practices.
  • Tested and evaluated students on materials presented in workshops and classes.

Nail Technician

Spa De Da
01.2003 - 01.2005
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Prepared nail beds and cuticles, shaped nails and applied polish.

Caregiver

Heritage House
01.1996 - 01.1998
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored clients' overall health and well-being and noted significant changes

Education

Nursing

Hondros College of Nursing
Westerville, OH
09.2023

Cosmetologist

Eastern Hills Academy of Hair Design
Cincinnati, OH
05.2005

Nail Technician

Paramount Beauty Academy
Portsmouth, OH
01.2003

High School Diploma -

Portsmouth High School
Portsmouth, OH
05.1998

Skills

  • Cosmetology
  • Manicures and pedicures
  • Customer consultation
  • Relationship building and management
  • Clear communication
  • Male and female haircutting knowledge
  • First aid and safety
  • Progress documentation
  • Patient care
  • Medication Administration
  • First Aid/CPR
  • Multitasking Abilities
  • Dependable and Responsible

Timeline

Cosmetologist

SmartStyle Hair Salon
01.2023 - Current

Home Health Aide

Independent Provider - Ohio Medicaid
01.2009 - 12.2019

Cosmetologist

Independent Salon Owner
03.2008 - 06.2012

Cosmetologist

SmartStyle Hair Salon
01.2006 - 12.2009

Manicuring Instructor

Eastern Hills Hair Academy
01.2003 - 12.2005

Nail Technician

Spa De Da
01.2003 - 01.2005

Caregiver

Heritage House
01.1996 - 01.1998

Nursing

Hondros College of Nursing

Cosmetologist

Eastern Hills Academy of Hair Design

Nail Technician

Paramount Beauty Academy

High School Diploma -

Portsmouth High School

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