Jennifer Horsley
Prestonsburg,KY
Summary
Detail-oriented professional with exceptional communication and project management skills, adept at managing multiple tasks in fast-paced environments. Demonstrate leadership abilities with a proven track record of guiding teams and managing complex projects, skilled at fostering collaboration between area leaders, aligning efforts with organizational goals, and building strong partnerships. Whether working independently or as part of a team, I consistently deliver efficient, productive results. Highly dependable, goal-oriented, and driven by continuous learning; committed to contributing to organizational success and personal growth.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
Work History
Sales & Finance Coordinator
Prestonsburg Tourism Commission
08.2023 - Current
- Manage multiple accounts payable and receivable activities, ensuring prompt payments while maintaining strong vendor relationships.
- Maintain compliance with regulatory requirements through diligent record-keeping and thorough documentation practices.
- Collaborate with team members to coordinate complex projects, successfully meeting deadlines without compromising quality.
- Participate in annual audit preparation, facilitating a smooth process with minimal discrepancies identified by auditors.
- Ensure timely invoicing and payment processing, contributing to improved cash flow.
- Identify cost-saving opportunities by performing thorough expense analysis and implementing efficient practices.
- Create and verify invoices.
- Book and coordinate travel plans for team members.
- Avoid late penalties by scheduling payments in advance.
- Manage itineraries and appointments and streamline scheduling procedures.
- Develop objectives and create excursions and attractions for Motorcoach Group Tours
- Attend annual travel shows promoting Tourism as a destination
Billing Clerk
East KY Network Dba Appalachian Wireless
11.2018 - 08.2023
- Executed billing tasks and recorded information in company databases.
- Verified the accuracy of billing data and corrected discrepancies across multiple accounts.
- Managed invoicing and payment processing operations across multiple accounts.
- Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
- Entered and maintained billing information in company internal databases for accessibility.
- Streamlined billing processes for increased efficiency and reduced errors through meticulous organization.
- Created and maintained user credentials for the billing system
- Maintained and reconciled point-of-sale transactions with bank reports
- Perform assigned Billing system training and testing
- Review system transactions for compliance with established company policies, procedures, and standards
- Assisted Supervisor in reviewing rate plan pricing, taxation, data entry, and usage on bills before processing
General Manager
Renos Roadhouse
10.1997 - 10.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering apositive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Scheduled over 50 employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring, and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained over 100 initial personnel, working to establish key internal functions and outline the scope of positions for the new franchise.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage, and walk-out.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
- In charge of all store processes and operations daily; scheduling crew assignments based on these requirements.
Education
Some College (No Degree) - Business Management & Marketing
Pikeville College Pikeville Kentucky
Pikeville, KY 08.1993 - 05.1995
Skills
Administrative abilities
Audit Support
Problem-Solving skills
Multitasking and Organization
Reliability
Excellent Communication
Leadership Development
Task Prioritization
Timeline
Sales & Finance Coordinator
Prestonsburg Tourism Commission
08.2023 - Current
Billing Clerk
East KY Network Dba Appalachian Wireless
11.2018 - 08.2023
General Manager
Renos Roadhouse
10.1997 - 10.2016
Some College (No Degree) - Business Management & Marketing
Pikeville College Pikeville Kentucky
08.1993 - 05.1995
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