Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Horton

Byram,MS

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Trust & Safety Advisor

Evolve Vacation Rentals
04.2022 - Current
  • Advocate and conflict mediated on behalf of all stakeholders through the resolution process; including evictions and crisis situations.
  • Managed incident investigations for timely resolution and prevention of future occurrences.
  • Collaborated with management to develop effective emergency response plans, ensuring preparedness for various situations.

Teacher

Hinds County Human Resource Agency
08.2017 - 02.2022
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.

Correctional Officer

Mississippi Department Of Corrections
07.2016 - 08.2017
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.

Customer Service Representative

Humana
03.2013 - 06.2016
  • Assisted customers in making payments on accounts and setting up payment plans. Fielded customer complaints and queries, fast-tracking them for problem resolution. Documented conversations with customers to track requests, problems and solutions.
  • Reviewed customer account information to determine current issues and potential solutions. Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered customer questions and addressed concerns, such as demographics, prescription overriding, finding primary care providers within the network, and taking payments. Relayed productive customer feedback to marketing teams.

Education

Family Services And Education

Jackson State University
Jackson, MS
05.2014

High School Diploma

Callaway High School
Jackson, MS
05.2002

Skills

  • Organizational Skills
  • Conflict Resolution
  • Team Building
  • Customer Service
  • Problem Resolution
  • Critical Thinking
  • People Skills
  • Documentation skills

Timeline

Trust & Safety Advisor

Evolve Vacation Rentals
04.2022 - Current

Teacher

Hinds County Human Resource Agency
08.2017 - 02.2022

Correctional Officer

Mississippi Department Of Corrections
07.2016 - 08.2017

Customer Service Representative

Humana
03.2013 - 06.2016

Family Services And Education

Jackson State University

High School Diploma

Callaway High School

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Jennifer Horton