JENNIFER HOSNER
Coupeville,WA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Stryker Orthopaedics
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Outpatient Pharmacy Technician
MultiCare Refill Call Center
02.2022 - Current
- Excellent customer service and communication skills
- Attention to detail
- Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Team with peers, technicians and pharmacists to prioritize and complete orders
- Check medications for content, accuracy and completeness of drug packaging and labeling
- Adhere to regulatory guidelines for workplace safety and customer confidentiality
Nationally Certified Pharmacy Technician
Rite-Aid Pharmacy
03.2013 - Current
- Excellent customer service and communication skills
- Attention to detail
- Team with peers, technicians and pharmacists to prioritize and complete orders
- Assist pharmacist with clearing high volume of prescriptions and responded to customer questions
- Refill medications, offered insight into over-the-counter products and verified insurance benefits
- Perform wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
Pharmacy District Trainer
Rite-Aid Pharmacy
10.2013 - 03.2016
- Facilitated training and development
- Lead monthly classroom courses
- Initiated new learning methods to ensure total student comprehension while maximizing learning time
- Created and offered additional materials to enhance training
- Explained goals and expectations required of trainees
Education
Technician -
On-Site Pharmacy Technican Training
Licensed Massage Therapist - Massage Therapy
Cortiva Institute
High School Diploma -
Coupeville High School
06.2002
Skills
- Excellent communication skills
- Highly motivated
- Excited and enthusiastic team player
- Quality assurance and control
- Workflow Optimization
- Problem-solving skills
Certification
- Certified Immunizing Pharmacy Technician.
- Red-Cross certified for Basic Life Support.
References
- Amber Barni, Professional, 425-786-3733
- Acela Torres, Personall, 858-790-9601
- Christine Hamilton, Professional, 502-553-4452
- Cameron Cook, Professional, 615-504-9895
- Ezra Schroeder, Professional, 503-819-7552
Timeline
Customer Service Representative
Stryker Orthopaedics
08.2022 - Current
Outpatient Pharmacy Technician
MultiCare Refill Call Center
02.2022 - Current
Pharmacy District Trainer
Rite-Aid Pharmacy
10.2013 - 03.2016
Nationally Certified Pharmacy Technician
Rite-Aid Pharmacy
03.2013 - Current
Licensed Massage Therapist - Massage Therapy
Cortiva Institute
High School Diploma -
Coupeville High School
- Certified Immunizing Pharmacy Technician.
- Red-Cross certified for Basic Life Support.
Technician -
On-Site Pharmacy Technican Training
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