Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Houle

Jennifer Houle

Bradenton,FL

Summary


Executive Assistant with extensive experience in office protocol. I work exceptionally well in fast-paced environments – unconventional and traditional. Skilled in office procedures, customer protocols, multi-system communication equipment, and organizational details, including: Microsoft Suite, Google Suite, SalesForce, Peoplesoft, BambooHR, Namely, SharePoint, Expense Manager, TravelSync/UltraMar and Golmine. Excellent background in scheduling, managing, organizing, and processing customer requests and complaints. Extensive experience in coordinating, managing, and upkeep of executive calendars. Builds on corporate relationships with diplomacy, confidentiality, trustworthiness and respect. Demonstrates proficiency in managing complex relationships and protocols for customer service.

Overview

18
18
years of professional experience

Work History

Executive Assistant

Potamkin Automotive
Miami Beach, FL
11.2022 - 03.2023
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

Executive Assistant

Comm. Health Ctrs Of Pinellas, DBA Evara Health
Clearwater, FL
06.2021 - 10.2022
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Organized and coordinated conferences and monthly meetings.
  • Handled confidential and sensitive information with discretion and tact.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Took notes and dictation at meetings.
  • Coordinated events and worked on ad hoc projects.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Executive Assistant

Raymond James Financial
Clearwater, FL
11.2019 - 10.2022
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Organized and coordinated conferences and monthly meetings.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Handled confidential and sensitive information with discretion and tact.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Executive Assistant

Novus Medical Detox Centers
New Port Richey, FL
07.2014 - 08.2019
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Organized and coordinated conferences and monthly meetings.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Handled confidential and sensitive information with discretion and tact.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Coordinated events and worked on ad hoc projects.
  • Handled incoming and outgoing mail, email and faxes.
  • Updated and maintained confidential databases and records.
  • Led staff and vendors in providing high level of service for owner and guests.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Filed paperwork and organized computer-based information.
  • Preparation and Distribution of quarterly reports to clients and internal staff

Executive Assistant

Inova Health Systems
Fairfax, VA
06.2005 - 07.2014
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Facilitated training and onboarding for incoming office staff.
  • Used advanced software to prepare documents, reports, and presentations.
  • Handled confidential and sensitive information with discretion and tact.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Screened personal and business calls and directed to appropriate party.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Coordinated events and worked on ad hoc projects.
  • Handled incoming and outgoing mail, email and faxes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Updated and maintained confidential databases and records.
  • Led staff and vendors in providing high level of service for owner and guests.
  • Created and managed office systems to efficiently deal with documentation.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination.

Education

High School Diploma -

Fitchburg High School
Fitchburg, MA
06.1988

Skills

  • Excel Spreadsheets
  • Meeting Agendas and Minutes
  • Conflict Management
  • Advanced MS Office Suite Proficiency
  • Google Suite
  • Sharepoint platform
  • Concur travel expense platform
  • Business Correspondence
  • Report Generation
  • Travel Accommodations
  • Process Improvement
  • Office Administration
  • Interpersonal Communications
  • Executive Support
  • Information Confidentiality
  • Spreadsheet Tracking
  • Confidentiality and Discretion
  • Records Management Databases
  • Office Supplies and Inventory
  • Travel Arrangement Coordination
  • Administration Management
  • Executive Travel
  • Executive Calendars
  • Reports
  • Company Event Coordination
  • Administrative Policies
  • Resourceful Researching
  • Reimbursement Management
  • Event Calendar Management

Timeline

Executive Assistant

Potamkin Automotive
11.2022 - 03.2023

Executive Assistant

Comm. Health Ctrs Of Pinellas, DBA Evara Health
06.2021 - 10.2022

Executive Assistant

Raymond James Financial
11.2019 - 10.2022

Executive Assistant

Novus Medical Detox Centers
07.2014 - 08.2019

Executive Assistant

Inova Health Systems
06.2005 - 07.2014

High School Diploma -

Fitchburg High School

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Jennifer Houle