Jennifer Shumaker
Perrysburg
Summary
Committed and motivated Administrative Assistant with a proven track record of delivering exceptional customer service and making sound decisions. Possesses a strong work ethic, maintains a professional demeanor, and consistently takes initiative. Energetic and reliable Office Manager excels in collaborating with diverse groups of individuals, ensuring smooth operations and fostering positive working relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business administration lead
TAYLOR AUTOMOTIVE FAMILY
06.2022 - Current
- Answer phones
- Take complaints
- Transfer customer to appropriate departments
- Check all paperwork
- Call customers
- Fill in for other departments
- Train new employees
- Set up interviews
- Conduct interviews
- Create reception schedule
- Manage reception employees
- Data entry for 7 dealerships
- Contact management for any issues
BDC Sales Representative
TAYLOR AUTOMOTIVE FAMILY
02.2022 - 05.2022
- Call internet based leads
- Schedule appointments for customers
- Contact customers on their status to purchase or recent sold status
- Minimum 80 outbound calls a day
- Minimum 100 activities a day
Service Advisor
TAYLOR AUTOMOTIVE FAMILY
06.2021 - 08.2021
- Service writing for incoming vehicles
- Calling warranty companies for claim verification
- Billing out pay for technicians
- Billing out payment for customer pay, internal pay, warranty payment
BDC Receptionist
TAYLOR AUTOMOTIVE FAMILY
08.2020 - 05.2021
- Answer phones
- Take complaints
- Transfer customer to appropriate departments
- Check all paperwork
- Call customers
- Train new employees
STNA
Otterbein Senior Lifestyle Choices
05.2016 - 02.2018
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Helped patients move in and out of beds, baths, wheelchairs and automobiles
- Maintained a clean, healthy and safe environment
- Assisted with patient transfer and ambulation
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
- Documents objective data and routine aspects of patient care
Administrative Support
Auto warehousing Company
10.2013 - 01.2015
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Maintained the front desk and reception area in a neat and organized fashion
- Served as central point of contact for all outside vendors needing to gain access to the building
- Dispersed incoming mail to correct recipients throughout the office
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Facilitated working relationships with co-tenants and building management
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Received and distributed faxes and mail in a timely manner
- Managed daily office operations and maintenance of equipment
Education
High school diploma - State Tested Nursing Assistant Course I
Owens Community College
Toledo, OH01.2013
Skills
- RECEPTIONIST
- ACCESS
- ADMINISTRATIVE ASSISTANT
- CUSTOMER SERVICE
- ENERGETIC
- Vital Signs
- Office Management
- Medical Terminology
- Patient Care
- Front Desk
- Driving
- Service writing
- Automotive service
- Leadership
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Medical Receptionist Skills, Expert, 06/01/20
- Attention to Detail, Proficient, 06/01/20
- Veterinary Receptionist Skills, Highly Proficient, 06/01/20
- Electronic Medical Records: Best Practices, Familiar, 06/01/20
- Customer Service, Familiar, 06/01/20
- Administrative Support, Familiar, 06/01/20
- Call Center Customer Service, Highly Proficient, 07/01/20
- Scheduling, Proficient, 10/01/21
Timeline
Business administration lead
TAYLOR AUTOMOTIVE FAMILY
06.2022 - Current
BDC Sales Representative
TAYLOR AUTOMOTIVE FAMILY
02.2022 - 05.2022
Service Advisor
TAYLOR AUTOMOTIVE FAMILY
06.2021 - 08.2021
BDC Receptionist
TAYLOR AUTOMOTIVE FAMILY
08.2020 - 05.2021
STNA
Otterbein Senior Lifestyle Choices
05.2016 - 02.2018
Administrative Support
Auto warehousing Company
10.2013 - 01.2015
High school diploma - State Tested Nursing Assistant Course I
Owens Community College
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