Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Jennifer Howell

Lebanon,OH

Summary

Accomplished Chief People Officer & Vice President at Legend Web Works, adept in strategic leadership and talent management. Excels in driving employee engagement and developing high-impact onboarding programs. Spearheaded initiatives that significantly enhanced workforce quality and operational efficiency, demonstrating a proven track record in mentoring and organizational development.

Overview

21
21
years of professional experience

Work History

Chief People Officer & Vice President

Legend Web Works
01.2024 - Current
  • Reported directly to the CEO and President.
  • Developed and implemented a comprehensive HR strategy aligned with company goals and business objectives.
  • Analyzed workforce trends to identify areas for improvement in terms of hiring practices, career development opportunities and rewards recognition programs.
  • Provided guidance on employee relations issues such as conflict resolution, disciplinary actions and workplace grievances.
  • Collaborated with CEO to attract and secure top-tier talent, enhancing workforce quality.
  • Improved onboarding process with resources and training to ensure new employees are set up for success.
  • Established and managed training program, including quarterly full-day, in-person manager trainings, to support professional growth and development.

Vice President

Legend Web Works
01.2022 - 01.2024
  • Collaborated with the CEO to evaluate business performance, devise company strategies, and present quarterly reports to investors.
  • Cultivated a culture of collaboration among department heads to facilitate cross-functional project execution.
  • Created effective communication strategies between management team members and employees at all levels of the organization.
  • Maintained client relationships by coaching and training the team to proactively address concerns, think critically, and enhance interpersonal skills.
  • Developed and implemented improved processes to increase efficiency in client communication and internal workflow.
  • Ensured compliance with federal, state, and local laws related to employment practices.
  • Established performance standards for staff members in order to drive productivity levels up.
  • Drove employee engagement and growth by establishing a focus on promoting from within through career pathing discussions.
  • Provided oversight of all departments in order to ensure smooth operation of daily activities.
  • Organized special projects such as corporate events or marketing campaigns.

Vice President of Development

Legend Web Works
01.2021 - 01.2022
  • Led a multidisciplinary team of project managers, graphic designers, and developers.
  • Ensured project managers consistently met or exceeded clients' timeline goals.
  • Collaborated with developers to launch new website platforms and custom software projects for clients.
  • Developed and implemented a performance review and professional development process.
  • Implemented a structured corrective action process to enhance employee performance and development.
  • Led a successful transition from a fully remote to a hybrid work model, balancing team flexibility and operational needs to enhance productivity, collaboration, and team engagement.

Project Manager

Legend Web Works
01.2014 - 01.2021
  • Led new client onboarding initiatives, managing website and software development projects.
  • Effectively managed the website-building and software-development process, ensuring designers and developers were staying on track to hit deadlines.
  • Partnered with clients to enhance their online presence, leveraging extensive experience to guide strategic decisions and identify potential issues.
  • Facilitated communication between clients and developers/designers during website build projects.
  • Represented the voice of the clients, and ensured client needs were heard and achieved.
  • Innovatively tackled client challenges when requests exceeded project capabilities.
  • Successfully launched over 240 new websites over three years.

General Manager

Gap Inc
01.2004 - 01.2014
  • Analyzed results, identified opportunities, and made decisions in collaboration with the store leadership team to drive key performance indicators.
  • Drove profitable sales through forecasting and scheduling.
  • Increased customer satisfaction survey results in all stores managed through team training and scheduling.
  • Managed the store budget for daily operations in support of the P&L. Decreased supply cost, met payroll spend goals and lowered inventory loss.
  • Demonstrated agility in reprioritizing tasks and reallocating resources to address shifting business needs, ensuring seamless operations and customer experience.
  • Built highly productive teams through sourcing, selecting, and developing people.
  • Led the implementation and execution of all Standard Operating Procedures and initiatives.
  • Implemented employee action plans to maximize efficiency and productivity.
  • Promoted community involvement with the store and district, including a district wide multi year partnership with the local LLS chapter.
  • Created monthly and weekly schedules based on the resources provided.
  • Managed the training and performance of all managers on the teams.
  • With a focus on promoting from within, a continued emphasis on training and preparing the next candidate was important.
  • Assisted the District Manager with onboarding and training new General Managers.
  • Traveled to stores in the District Manager's absence to work through challenges with different teams.
  • Successfully rolled out and trained district staff on new scheduling software at all stores.

Education

BBA - Marketing/Management

University of Cincinnati

Skills

  • Strategic Thinking
  • Critical Thinking
  • Cross-Functional Leadership
  • Coaching and Mentorship
  • Onboarding and Training
  • Conflict Resolution
  • Performance Management
  • Employee Engagement
  • Change Leader
  • Strategic leadership
  • Employee engagement
  • Retention strategies
  • Onboarding programs
  • Recognition programs
  • Organizational development
  • Flexible work arrangements
  • Talent management
  • Mentorship programs
  • Career pathing
  • Succession planning
  • Learning and development

Volunteer Experience

  • Lebanon City School, School Board Approved Volunteer, 01/01/17, Present
  • Family & Children First Council of Warren County, Parent Representative, 01/01/24, Present
  • Lebanon Warrior Youth Competitive Cheer, Assistant Coach, 01/01/21, Present
  • Lebanon Warrior Youth Football League, Assistant Cheer Coach, 01/01/20, 12/31/23
  • Girl Scouts of Western Ohio, Troop Leader, 01/01/11, 12/31/13

Timeline

Chief People Officer & Vice President

Legend Web Works
01.2024 - Current

Vice President

Legend Web Works
01.2022 - 01.2024

Vice President of Development

Legend Web Works
01.2021 - 01.2022

Project Manager

Legend Web Works
01.2014 - 01.2021

General Manager

Gap Inc
01.2004 - 01.2014

BBA - Marketing/Management

University of Cincinnati

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Jennifer Howell