Jennifer Howells

Successful dental industry operations and practice management leader that manages over 20 doctors and 100 employees. Strategically provides strong leadership to the organization through doctor partnerships, employee relationships and corporate management.

• Developed and managed strong partnerships between the company and it's Doctor partners through consistent communication and alignment of core beliefs.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help evolve and grow.
• Established and maintained productive staff relationships to improve workplace morale, increase productivity and enhance personal growth.
• Trained and guided team members to maintain high productivity and performance metrics.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Set clear goals to monitor targets and offered real-time input on performance and motivation.
• Efficiently and effectively identified and solved all problems that impacted direction of business.
• Hired, trained and built high-performing team of sales representatives.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Trained new employees on proper protocols and customer service standards

• Drove year-over-year business growth while leading operations, sales and long-range planning. Managed to overcome many obstacles in 2020 such as reduced work force, restrictions on dental facilities, lower consult volume and was still able to achieve 13 million + in revenue.
• Manage day to day operations thorough out the center such as working with the doctors, the clinical assistants, lab, sales team and front desk administration.
• Lead an experienced sales team to drive revenue and achieve sales targets. Daily huddles, partnering with regional leadership, continual feedback to learn and develop.
• Developed and maintained relationships with all levels of management, employees, and patients through continual communication and feedback.
• Enhanced operational efficiency and productivity by managing budgets, and key operational metrics including surgical backlog, ITO, and patient wait times.
• Lead effective training programs of new General Mangers in the network. Also, helped train and develop new Prosthodontists in our Alexandria and Richmond centers on key operational metrics and sales key performance indicators.

• Worked with new Patient Education Consultants to on board and develop our Rainmaker sales process.
• Developed current Patient Education Consultants to grow and develop within our sales process through personal development plans, coaching and feedback through video reviews, and consult observations.
• Worked closely with the Regional Business Director on training needs throughout the region, reviewing the sales process, and quarterly business reviews to assess consultants and develop individual coaching plans.
• Successfully, helped two Patient Education Consultants grow in their careers and were promoted to Regional Development Managers.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

Responsible for the overall office management of 4 staff members and a Hygienist.

• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Maintained computer and physical filing systems.
• Compared vendor prices and negotiated for optimal savings.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

• Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 40+ new employees.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Worked as effective team member while contributing to local and regional HR projects