Jennifer Howerton

• Analyzed data for trends in healthcare utilization and costs.
• Documented patient histories in accordance with established standards.
• Reviewed medical records to ensure accuracy and completeness.
• Ensured that all required forms were completed accurately and completely prior to storage or release.
• Processed requests for copies of patient medical files within designated timeframes.
• Resolved any issues relating to incomplete documentation or coding errors.
• Monitored progress notes entered into the system by physicians or other healthcare providers.
• Adhered to HIPAA guidelines when handling protected health information.
• Answered inquiries regarding the status of patient records or their availability.
• Performed data entry into electronic health record systems.
• Identified discrepancies between paper and electronic records.
• Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
• Scanned documents into electronic health record system according to established procedures.
• Provided training on the use of electronic health record systems to staff members.
• Compiled statistical reports on patient care and services provided by physicians or other health professionals.
• Collected, filed, scanned, and retrieved confidential patient information.
• Conducted quality assurance audits of medical records for compliance with state regulations.
• Created summaries of clinical visits utilizing standard templates as necessary.
• Maintained accurate documentation of all activities related to medical records.
• Set up patient charts and documented information in various company software.
• Pulled patient records and transferred information to appropriate parties.
• Provided respectful assistance to patients, staff members and insurance company representatives.
• Verified record copies before handing each over to check for and remove unnecessary details.
• Entered patient insurance, demographic and health information into software and confirmed records.
• Streamlined day-to-day office processes to meet long-term goals.
• Maintained electronic medical records for all clients
• Pulled patient charts for upcoming appointments.
• Obtained information by contacting appropriate personnel or patients.
• Tracked and processed release of information requests.
• Supported administration staff with records requests to support patient care.
• Observed confidentiality and safeguarded all patient-related information.
• Consolidated diverse medical records.
• Scanned incoming documentation.
• Managed release of information requests and identified requestors as patient, relation or provider.
• Processed and invoiced records requests from patients, providers and third parties.
• Scanned and validated medical records for upload.
• Maintained complete confidentiality in accordance with organization and legal requirements.
• Purged outdated files.
• Indexed and cataloged medical records for easy retrieval and archival purposes.
• Implemented updates and improvements to electronic health records systems as directed.
• Reviewed medical records for completeness and accuracy, updating information as needed.
• Accurately entered patient information into electronic health record systems.
• Generated reports on patient data and record-keeping activities as required by management.
• Scheduled appointments and updated calendars for medical staff based on patient records.
• Updated patient demographic and insurance information in the medical record system.
• Retrieved medical charts for healthcare staff for filing in medical records.
• Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
• Retrieved medical records upon request from healthcare professionals.
• Facilitated the transfer of records between departments and external healthcare facilities.
• Scanned and converted paper records to digital format, ensuring clear and legible documents.
• Organized patient charts, gathering medical histories, lab results and consents.
• Assisted patients with requests for their medical records, guiding them through the process.
• Collected, sorted, and distributed incoming correspondence and reports related to medical records.
• Processed and responded to external requests for medical records following established protocols.

• Coordinated internal meetings, including scheduling, logistics, and catering.
• Ordered office supplies as needed to maintain adequate inventory levels.
• Assisted in the preparation of presentations, reports and other documents as needed.
• Assisted with onboarding of new employees by providing information packets and training materials.
• Maintained calendars for multiple executives.
• Answered phones and routed calls to appropriate personnel.
• Organized and maintained filing systems for sensitive documents.
• Greeted visitors in a courteous manner and directed them to the appropriate office or person.
• Processed invoices from vendors in a timely manner according to company policies.
• Ensured compliance with all applicable laws regarding employment practices.
• Managed incoming mail distribution and outgoing courier services.
• Compiled data from multiple sources into spreadsheets or databases for analysis.
• Developed tracking systems for departmental projects and initiatives.
• Greeted visitors upon arrival at the office and directed them accordingly.
• Provided administrative support to various departments within the organization.
• Maintained accurate records of employee attendance, vacation requests, absences.
• Organized office supplies inventory and placed orders when necessary.
• Prepared detailed reports and presentations for executive staff.
• Reviewed invoices for accuracy before submitting them for payment approval.
• Created expense reports using company software applications.
• Proofread correspondence before sending out on behalf of the executive team.
• Responded to customer inquiries via phone or email in a professional manner.
• Worked with finance department to file receipts and reimbursements.
• Gathered, entered and updated data to maintain departmental records and databases.
• Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
• Managed confidential employee and company documents, ensuring they are securely stored and handled.
• Developed successful filing system to increase ability to retain and recover documents, reports and records.
• Made copies, sent faxes and handled all incoming and outgoing correspondence.
• Answered phone calls, provided information and connected callers to appropriate personnel.
• Maintained comprehensive databases and filing systems, both electronic and paper, to ensure information is organized and easily accessible.
• Assisted executives with personal tasks and scheduling to optimize their time management and productivity.
• Maintained office supplies by checking inventory and ordering items.
• Implemented new administrative systems and processes to improve office efficiency and workflow.
• Drafted and distributed internal communications, such as memos and newsletters, to keep staff informed of company updates and events.
• Negotiated with vendors and service providers to secure cost-effective contracts and services for the office.
• Acted as a liaison between different departments to facilitate communication and project collaboration.
• Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
• Managed daily office operations, including supply inventory and maintenance requests, to maintain an efficient work environment.
• Generated status reports for senior management activities critical to meeting project and departmental goals.
• Organized corporate social responsibility events, boosting company image and employee engagement.
• Facilitated the onboarding process for new hires, including preparing workstations and coordinating orientation schedules.
• Assisted in the preparation and monitoring of the office budget, processing invoices and expense reports to track financial expenditures.
• Delegated work to staff, setting priorities and goals.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Computed balances, totals or commissions to support accounting team.
• Recommended solutions related to staffing issues and proposed procedural changes to managers.
• Issued work schedules, duty assignments and deadlines for office or administrative staff.
• Guided employees in handling difficult or complex problems.
• Resolved customer complaints or answered customers' questions.

• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Scheduled appointments between clients and customers and internal staff members.
• Answered questions from customers regarding products and services offered by the company.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
• Developed and maintained filing systems for confidential documents and records.
• Greeted visitors and provided general information about the company.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Handled confidential documents in an organized fashion according to established protocol.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Conducted research on various topics as requested by management.
• Facilitated communication between different departments within the organization.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Updated contact lists regularly when changes occur in employee status or contact information.
• Compiled data from various sources into organized reports for review by management team.
• Managed database systems containing customer contact information.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Directed customer inquiries to appropriate department personnel.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Proofread content for typo-free emails and documentation.
• Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
• Handled incoming calls and directed callers to appropriate department or employee.
• Responded to customer issues to provide immediate resolution and improve retention.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Composed, edited and typed complex memos and reports with job-related software.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Sorted and distributed incoming faxes, letters and emails for office distribution.

• Analyzed data from various sources to identify trends and make recommendations for improvement.
• Developed and implemented office policies and procedures.
• Developed effective communication strategies between departments within the organization.

Customer Service

Order and deliver material to job sites

Prepare income taxes and 1099 for employees

File and apply for job permits

Digitally design hardscapes for job bids

• Assisted with the preparation of budgets, forecasts and financial statements.
• Maintained filing system for records, correspondence and other documents.
• Responded to customer inquiries via phone or email in a professional manner.
• Provided administrative support to management team including preparing reports and presentations.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Elevated customer satisfaction ratings by promptly resolving client and case issues.