Jennifer Howland
Maplewood,USA
Summary
Dynamic and empathetic professional with experience as a Lead Dental Assistant at St. Louis Pediatric Dentistry. Proven ability to enhance patient care through effective chair-side assistance and strong communication skills. Committed to maintaining HIPAA compliance while fostering a loyal patient base and improving operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Dental Assistant
St. Louis Pediatric Dentistry
St. Louis, MO
08.2023 - Current
- Greeted patients upon arrival at the office with courtesy and professionalism.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Instructed young patients on proper brushing techniques using visual aids such as charts or videos.
- Built a loyal patient following and retained returning patients by providing empathetic, caring service.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Updated patient records with new data and treatment information.
- Monitored inventory levels of all dental supplies to ensure that adequate stock was available.
- Scheduled appointments according to established protocol.
- Prepared rooms for dental procedures by sterilizing instruments, setting up trays and ensuring that all necessary items were present.
- Adhered to all applicable laws related to HIPAA compliance for protecting patient confidentiality.
- Actively participated in team meetings to discuss workflow strategies for improving productivity.
- Assisted dentists in permanent and temporary restorative procedures, placed temporary crowns, and seated permanent crowns.
- Administered weekly and monthly testing and maintenance of equipment and water lines to meet OSHA compliance.
School Kitchen Manager
Salem Lutheran School and Church
08.2021 - 08.2023
- Manages day-to-day operations of the school kitchen, including menu planning, purchasing, cost control, and food preparation.
- Trains, supervises, and evaluates kitchen staff, and ensures compliance with all health and safety regulations.
- Responsible for maintaining food and labor cost budgets, and ordering supplies.
- Develops and maintains excellent relationships with vendors and distributors to ensure quality, and timely delivery of products.
- Monitors and enforces food safety and sanitation standards in the kitchen.
- Responsible for providing a positive and nurturing environment for children of varying ages.
- Develops and implements age-appropriate curriculum to enhance children's learning experiences.
- Monitors and manages the behavior of children in care.
- Provides guidance and support to children when needed.
- Collaborates with parents to ensure the quality care and development of each child.
Entrepreneur
Little Rosie Creations
03.2018 - 08.2021
- Managed the day to day operations of an Etsy shop, including product sourcing, inventory control, customer service, and shipping.
- Developed and implemented strategic marketing tactics to generate new customers and increase sales.
- Created content for the store’s website, social media channels, and other promotional materials.
- Optimized product listings to maximize visibility and sales.
- Analyzed customer feedback to improve the overall customer experience and satisfaction.
- Maintained an organized system for tracking inventory and orders.
- Monitored product pricing to ensure competitiveness in the marketplace.
Customer Service Team Lead
Elsevier/Customer Direct
03.2008 - 05.2018
- Developed and implemented strategies to improve customer service operations, including training and performance tracking.
- Collaborated with other departments to ensure customer service standards and goals were met.
- Ensured customer inquiries were handled promptly and accurately.
- Prepared and analyzed monthly reports on customer service performance.
- Answered inbound calls from customers inquiring about product information and services.
- Assisted customers with placing orders, resolving billing disputes, and canceling orders in a timely manner.
- Built strong customer relationships by providing courteous and personalized customer service.
- Completed call logs and call reports to maintain accurate records.
- Provided exceptional customer service to all subscribers of The Economist, New Scientists, Porter and The Guardian magazines.
- Processed magazine subscriptions and payments accurately and efficiently.
- Upsold magazine subscriptions to customers.
- Developed and maintained strong customer relationships.
Sale Associate and Cashier
Lowe's
St. Louis, MO
04.2006 - 02.2008
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Skills
- Servsafe
- Communication
- Patience
- Leadership skills
- Friendly and outgoing
- Willingness to learn
- Empathy
- Patient management
- Chair-side assistance
- HIPAA compliance
- PPE compliance
- Nitrous Oxide certified
Certification
ServSafe Certification, ServSafe, 12/01/22, www.servsafe.com/ss/Exams/certificates/i...
Nitrous Oxide Certified Fall 2023
Timeline
Lead Dental Assistant
St. Louis Pediatric Dentistry
08.2023 - Current
School Kitchen Manager
Salem Lutheran School and Church
08.2021 - 08.2023
Entrepreneur
Little Rosie Creations
03.2018 - 08.2021
Customer Service Team Lead
Elsevier/Customer Direct
03.2008 - 05.2018
Sale Associate and Cashier
Lowe's
04.2006 - 02.2008
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