Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Hubbard

Lexington,Kentucky

Summary

Results-driven Community Engagement Coordinator with solid background in recruiting, training and coordinating volunteers. Accomplished in directing volunteer-staffed programs and introducing strategies to improve program functions. Success applying talent and leadership to service organizations.

Overview

16
16
years of professional experience

Work History

Community Engagement Coordinator

Bluegrass Care Navigators
Frankfort, Kentucky
01.2020 - Current
  • Ensures the organization’s volunteer program is compliant with all regulatory requirements.
  • Develop and implement volunteer program strategic plan to recruit volunteers.
  • Onboard and train new volunteers. This includes interview process, background checks, references and additional organizational requirements.
  • Provides the necessary leadership required for the organization’s volunteer program to surpass industry benchmarks and develop innovative volunteer opportunities.
  • Applies the necessary leadership and supervisory skills for volunteers to be successful in their roles. This includes but is not limited to, routine feedback, site visits for support, planning and executing volunteer trainings and appreciation events.
  • Coordinates with the vice president of marketing and site outreach committees on volunteer recruitment, onboarding, recognition and retention strategies.
  • Develops policies and procedures related to volunteer services in conjunctions with Human Resources, Education and Quality and Compliance departments.
  • Collaborate with each agency department to identify volunteer opportunities and write volunteer position descriptions in consultation with appropriate staff members.
  • Develop and deliver ongoing education to Volunteers to work effectively and cooperatively with patients and clinical staff in their service area.
  • Develop and maintain the initial training and continuing education program for volunteers in compliance with Medicare/NHPCO standards and other regulatory bodies and standards of care, and the organization’s policies and procedures.
  • Prepare monthly and annual reports of the contributions made through the volunteer program.
  • Maintain tracking software (RE) to ensure appropriate reports are delivered.
  • Oversees development of and monthly maintenance of annual volunteer services budget.
  • Communicate Effectively to all volunteers and team members.
  • Develop community partnership through outreach and education opportunities.


Continuing Education Coordinator

University Of Kentucky College Of Social Work
Lexington, Kentucky
10.2017 - 01.2020
  • Coordinate annual continuing education courses.
  • Work with venues and presenters to set up successful CE courses.
  • Enters trainings into OPDCE learning management system.
  • Delivers participants certificates once course is completed.
  • Prepares presenter course materials for participants.
  • Develop and execute marketing strategies for courses.
  • Creates Marketing materials to advertise upcoming courses.
  • Maintains consistent communication with the Kentucky State Board.
  • Responds to participant's emails regarding upcoming events, state board continuing education requirements, missed training credits, online training instructions, refunds, and payments.
  • Notify presenters of any licensing requirement changes.
  • Works with presenters to ensure all information is updated and compliant.
  • Prepares monthly reports. Develop and Implement Program budget.

Program Director

YMCA Of Central Kentucky
Lexington, Kentucky
08.2006 - 10.2017
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
  • Maintained and updated project related documents.
  • Improved success of program by making proactive adjustments to operations.
  • Interviewed and hired talented staff to fill various roles within the organization.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Worked closely with Marketing team to develop marketing materials and timeline for successful program registration.
  • Event planning.


Education

Bachelor of Science - Organizational Leadership And Education

University of Louisville
Louisville, KY
05.2019

Skills

  • Project Management
  • Team Management
  • Administration and Reporting
  • Policy and Procedure Modification
  • Scheduling and Coordinating
  • Budgetary Planning
  • Business Management Principles
  • Staff Training
  • Customer Service
  • Volunteer Relations
  • Marketing Management
  • Documentation

Timeline

Community Engagement Coordinator

Bluegrass Care Navigators
01.2020 - Current

Continuing Education Coordinator

University Of Kentucky College Of Social Work
10.2017 - 01.2020

Program Director

YMCA Of Central Kentucky
08.2006 - 10.2017

Bachelor of Science - Organizational Leadership And Education

University of Louisville

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Jennifer Hubbard