Jennifer Hubbard

• Led successful client onboarding projects, ensuring seamless transition and integration into existing service delivery models.
• Developed and maintained a deep understanding of clients’ data and provider network management workflows
• Trained end-users in the features and functionality of the platform
• Managed a portfolio of clients consisting of health plans and physician/provider groups.

• Chosen by leadership to contribute to the company AI learning initiative based on my high level of service and consistency
• Provided b2b support for sales tax calculations, reporting, and payments
• Consistently exceeded performance metrics
• Reviewed and resolved issues with API calls
• Created self-serve articles for user knowledge base
• Documented user requests, feedback, and system issues

• Provided Tier II Support for all modules within the Alliance HCM Platform - Payroll, Tax, Benefits, HR, Reporting
• Researched and resolved complex client issues
• Worked with clients and federal, state, and local governments to resolve outstanding tax notices, set up new tax accounts, and file all tax forms
• Created reports using application's custom report writer and SQL queries as needed
• Used SQL to analyze customer data and recommend improvements
• Created and supported customer Applicant Tracking (ATS), Employee Onboarding, and Benefits Enrollment Systems

• Managed customer life-cycle post-sale through implementation and into ongoing support
• Coordinated data migration and consolidation efforts.
• Managed project timeline to ensure that implementations were completed by specified go-live date
• Built SQL queries to fulfill customer reporting requests
• Created external knowledge base articles and internal SOPs

• Managed employee benefit and wellness programs including annual benefits enrollment process
• Analyzed enrollment data to identify process inefficiencies in order to reduce employer costs
• Researched and recommended technological advancements to increase efficiency and reduce human error
• Created employee communications, new hire enrollment guides, and annual enrollment brochures
• Provided support in functional areas of HR

• Delivered high-performance benefit technology systems customized to each client's benefit plan design and requirements
• Created, executed, and maintained accurate and detailed test plans
• Performed quality assurance (QA) testing
• Coordinated data migration and consolidation efforts
• Collected, defined and analyzed business requirements

• Managed all employee health benefit plans, retirement plans, and employee leave program
• Maintained compliance with governmental regulations (ERISA, HIPAA, COBRA, FMLA) and agencies (DOL, IRS)
• Oversaw annual open enrollment process including QA testing and implementation of benefit system changes
• Acted as a liaison between field personnel and corporate HR/management regarding employee leave issues

Retirement Benefits Analyst (2012-2014)

• Managed 401(k), pension, and offshore global retirement plans
• Educated employees on wellness and retirement benefit options at company wellness events nationwide

HR Systems Analyst: Workforce Reporting and Data Analytics (2008-2011)

• Implemented HR Dashboard to effectively analyze employee data
• Created dashboards to monitor performance management, employee learning, and safety KPIs and track improvements in organizational efficiency
• Developed training materials and procedures for all dashboards and provided training to users, including senior executives
• Identified, analyzed and interpreted trends or patterns in complex data sets

• Obtained NASD Series 6 License in June 2004
• Consistently maintained above average accuracy and production standards
• Performed trend analysis to track TPA and broker-dealer trading errors
• Processed mass money movements and adjustments
• Researched and resolved Fund/SERV trade rejects and provided price protection
• Reviewed settled trades for possible losses
• Established new brokerage accounts and performed account maintenance

• Processed bi-weekly multi-state payroll for over 300 employees, including bonus and commission runs
• Created journal entries in Oracle for payroll and benefit accruals, bonus accruals, 401k expenses and expat
  payroll journals
• Prepared monthly headcount reports for executive leadership
• Assisted with annual and quarterly budget preparation
• Administered health/wellness and retirement benefits

• Assisted over 250 clients with all aspects of payroll processing including: time entry, tax returns and amended
  returns, W-2 processing, penalty resolution
• Assisted clients in monitoring insurance plans, retirement plans, time-off accruals, and garnishment orders
• Provided payroll and technical support for Paychex users
• Generated and amended IRS 940 & 941 forms and state/local tax returns