MIcrosoft Office 365
Jennifer Huddleston
Birmingham,US
Summary
Office management and administration professional with experience optimizing productivity, efficiency, and service quality across various environments and diverse platforms such as Microsoft 365 products. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams ensuring operational and service excellence. Dynamic leader with15+ years of experience playing key roles in attaining daily objectives and long-term goals within a team environment as well as singularly. Strongly committed to raising productivity and service quality via strategic planning, analytical acumen, and allocation of resources as well as implementation of process improvements. Skilled liaison with superior communication, computer, and organizational skills.
Overview
17
17
years of professional experience
1
1
Certificate
1
1
year of post-secondary education
Work History
Senior Support Specialist II
Protective Life Insurance Company
10.2023 - Current
- Coordinated seamless transition during software migrations while minimizing downtime impact on customers.
- Proactively identified gaps in internal documentation, and sending possible gaps to upper management for suggested correction and improvement.
- Managed high-volume support while maintaining excellent customer service ratings.
- Established strong relationships with clients, ensuring long-term retention through exemplary service delivery.
- Delivered exceptional remote assistance using screen-sharing tools for faster troubleshooting resolution times.
- Mentored junior team members, fostering professional growth and enhanced problem-solving abilities.
- Improved customer satisfaction by addressing and resolving complex issues promptly.
Operations Supervisor
The Legacy Connection
04.2015 - 10.2023
- Supervisor overseeing productivity of approximately 27 employees
- Excellent verbal and written communication skills
- Excellent time management
- Multiple phone line answering through automated software for approximately 700 clients
- Some industry specific software programming in this position was required
- Reporting of operator statistics in real time environment as well as hardcopy reporting of operator statistics required
- Call monitoring of weekly calls and compiling reports into Excel spreadsheet for monthly review
- Heavy computer, internet, and software knowledge
- Microsoft 365 as well as industry specific software knowledge
- Extensive interpersonal skills and navigation between peers and management team
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Managed internal operational standards and productivity targets.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues, and foster positive relations among team members and management.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
General Manager
Building Service Company, Inc
04.2008 - 07.2016
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs. Reduced outgoing inventory by 30%.
- Implemented operational strategies and effectively built customer and employee loyalty. Increased sales by 20%.
- Evaluated suppliers to maintain cost controls and improve operations.
- Dual business acumen- Manager of Building Service Company, and Ansophone of Birmingham
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
- Identified trends in customer marketplaces to develop valuable solutions
- All standard office procedures including general bookkeeping, payroll, and tax preparation.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
No Degree - Neuroscience
The University of Alabama
Tuscaloosa, AL 08.2022 - 12.2022
No Degree - Sociology
Jefferson State Community College
Birmingham, AL 01.2025 - Current
Skills
- Front office Management and Leadership / Administration to President
- All Microsoft Office Suite knowledge/Extensive Software and Hardware knowledge
- All HR and Employee related knowledge/ Training and development skills
- Superior interpersonal relationship skills; negotiation, employee mentoring and motivation/ Staff Management
- Organization and Time Management; Attention to Detail
Accomplishments
- Achieved reduction in inventory through effectively reviewing current trends with product ordering to find excess use and creating a larger profit as a result. Reduced expenditures by 30%.
- Increased sales by 20% over a one year period by adapting new and creative marketing skills.
- Supervised team of +-27 staff members.
- Managed two businesses under one corporation.
- Built and managed my own commercial janitorial business for two years.
- Awarded 2017 NAEO Superior Agent Award nationally over 3000 similarly qualified agents.
Affiliations
CAM X Educational Team
Certification
HIPAA Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balancePersonal development programsPaid time offWork from home optionHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit SharingTimeline
No Degree - Sociology
Jefferson State Community College
01.2025 - Current
Senior Support Specialist II
Protective Life Insurance Company
10.2023 - Current
No Degree - Neuroscience
The University of Alabama
08.2022 - 12.2022
Operations Supervisor
The Legacy Connection
04.2015 - 10.2023
General Manager
Building Service Company, Inc
04.2008 - 07.2016
Software
Salesforce
Insurance Industry Specific Software
Propane Industry Specific Software
Telecenter Industry Specific Software
Microsoft Teams
Languages
English
Native or Bilingual
Interests
Big Oak Ranch Auxiliary Member
Avid Fun Run, 5k, 10K race participant
Reading ALL books, magazines, and internet articles of all genres
Lover of all animals and children especially my own
Superior Agent Award
- Scored a TOP 10 call over all other CAM X telecommunications participating call centers- this is GLOBAL participation through the Canadian Association of Call Centers that includes North America as well.
- Awards , Superior Agent Award August 2017 Awarded distinction among my peers for call excellence.
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