JENNIFER HUDSON
Summary
Detail-oriented Virtual Relationship Manager with a proven track record in remote operations and client relationship management. Demonstrates exceptional productivity enhancement, improved client satisfaction, and successful project delivery in virtual environments. Proficient in leveraging technology for workflow optimization and effective communication, with expertise in customer relationship management software and data analysis to boost client engagement. Committed to utilizing strong organizational skills and leadership capabilities to excel in remote settings.
Overview
13
13
years of professional experience
Work History
Strategy Consultant
THE WRK GROUP
02.2022 - Current
- Optimized cross-functional collaboration, resulting in improvements in operational processes.
- Managed virtual communication channels to address client concerns, and enhance engagement.
- Resolved client inquiries, focusing on satisfaction, leading to improved loyalty and trust.
- Designed workflows that streamlined employee interactions and boosted efficiency by 15%.
- Developed virtual strategies to engage clients and partners, increasing satisfaction and retention.
Account Specialist
ZIMMER BIOMET
10.2015 - 06.2020
- Managed a portfolio of 60+ nursing homes and outpatient accounts, maintaining a 98% on-time delivery rate, and strengthening client retention and trust.
- Drove $1.5M in department revenue by acquiring and retaining high-value accounts.
- Recruited and trained a team of 35+ employees, improving productivity and quarterly sales targets.
- Increased customer satisfaction through tailored service solutions and contract negotiations.
- Reduced operational costs by ensuring OSHA and HIPAA compliance across accounts.
Patient Service Specialist
LABCORP OF AMERICA
05.2012 - 04.2015
- Supervised a team of lab techs across multiple sites, improving operational efficiency, and ensuring inventory accuracy.
- Trained and assessed over 25 new hires annually, boosting team competency scores by 20%.
- Performed over 10,000 phlebotomy procedures annually, with a consistent patient satisfaction rate.
- Enhanced patient satisfaction and team efficiency through effective leadership and mentorship.
- Conducted compliance audits, maintaining a 100% OSHA and HIPAA compliance record.
Education
B.S. - Business Administration (Marketing Concentration)
Towson State University
Skills
- Sales Strategy & Execution
- Strategic Account Management
- Data Analysis & Reporting
- Organizational Skills
- Relationship Building
- Communication Skills
- Cross-Functional Collaboration
- Remote Collaborations
- Client Management
- CRM & Data Analysis Tools
- Salesforce
- ATS software
- Tableau
- Microsoft Excel (Expert)
- Customer service excellence
- Complaint handling
- Call flow maximization
- Quality assurance
- Account management
- Call center experience
- Performance monitoring
Affiliations
American Marketing Association (AMA), Greater Baltimore Chapter
Accomplishments
- Implemented training programs for 35+ team members, boosting productivity and engagement.
- Achieved 98% patient satisfaction at LabCorp, performing 10,000+ procedures annually.
- Successfully managed a portfolio of 60+ client accounts, achieving a 98% on-time delivery rate and high client retention.
Crmanddataanalysistools
- Salesforce
- ATS software
- Tableau
- Microsoft Excel (Expert)
Timeline
Strategy Consultant
THE WRK GROUP
02.2022 - Current
Account Specialist
ZIMMER BIOMET
10.2015 - 06.2020
Patient Service Specialist
LABCORP OF AMERICA
05.2012 - 04.2015
B.S. - Business Administration (Marketing Concentration)
Towson State University
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