Summary
Overview
Work History
Education
Skills
Professional Organizations
Timeline
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Jennifer Hudson

Jennifer Hudson

Delavan,WI

Summary

Professional with strong background in client relationship management and customer support. Demonstrates ability to deliver impactful solutions through effective communication, problem-solving, and adaptability to changing needs. Known for fostering teamwork and driving results, leveraging skills in conflict resolution, account management, and CRM software. Dependable and collaborative, consistently focused on client satisfaction and achieving organizational goals.

Overview

26
26
years of professional experience

Work History

Senior Client Success Rep

Millennium LLC
04.2022 - Current
  • Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
  • Fielded incoming phone calls to support line, solving problems in real-time or escalating call to appropriate team member.
  • Created and maintained help desk documentation to answer common support questions.
  • Took initiative to investigate and manage issues outside documented occurrences.
  • Assisted sales team in upselling products by providing valuable insights into client needs based on past experiences.
  • Proactively identified potential risks or challenges facing clients, developing mitigation plans accordingly.
  • Consistently met or exceeded quarterly performance metrics through diligent follow-up on tasks and commitments made to clients.
  • Maintained detailed records of client interactions, allowing for better tracking of progress and areas needing attention.
  • Responded to individual client support issues via phone, email and chat.
  • Collaborated with cross-functional teams to create comprehensive strategies that exceeded client expectations.
  • Conducted regular check-ins with clients to maintain open lines of communication and proactively address potential issues.
  • Developed strong relationships with clients to foster trust and loyalty, ultimately boosting revenue.
  • Streamlined processes for improved efficiency, resulting in increased customer retention rates.

Integration Coordinator

Millennium LLC.
01.2021 - Current
  • Primarily responsible for processing payroll on a semi-monthly basis
  • Creating commission reports and calculating individual commission payouts for approximately 65 employees
  • Manage benefit relations company wide and communicating changes to employees of Millennium and its subsidiaries
  • Conducting candidate searches and introductory screenings
  • Complete onboarding of all new hires
  • Employee terminations
  • Performing any other functions deemed necessary by the VP of Employee Success

Client Service Representative

MicroPrecision Inc.
01.2006 - Current
  • Primarily responsible for all outgoing quotes
  • Gather outside processing costs and figure current cost to manufacture parts
  • Generate quotes and send pricing to the customer
  • Responsible for daily billing and invoicing
  • Works with the Shipping department to ensure proper paperwork is in order
  • Create scheduled preventative maintenance work order weekly
  • Track all service work on our machines
  • Perform various duties as I report directly to the President and Vice President/Controller
  • Including but not limited to; drafting letters, exporting reports onto spreadsheets, bank reconciliations, creating charts

Office Manager

MicroPrecision Inc.
01.2002 - 12.2020
  • Responsible for weekly payroll
  • Paid quarterly taxes
  • Managed employee benefits
  • Monthly payroll reports
  • Monthly bank reconciliation
  • Accounts Payable/Accounts Receivable/Invoicing

Flight Attendant

Midwest Express Airlines
01.1999 - 01.2001
  • Assisted passengers before, after and during the flight
  • Making announcements and demonstrating the use of emergency equipment
  • Administered first aid to passengers as needed

Education

General Studies -

Gateway Technical College
02-2016

High School -

Delavan Darien High School
01.1997

Skills

  • Client advocacy
  • Multitasking and organization
  • Customer support
  • Strong work ethic
  • Work Planning and Prioritization
  • Project coordination
  • Customer focus
  • Reliability and punctuality

Professional Organizations

  • Lakeland Community Church, Active member and volunteer
  • Lyons Center School, PTO member

Timeline

Senior Client Success Rep

Millennium LLC
04.2022 - Current

Integration Coordinator

Millennium LLC.
01.2021 - Current

Client Service Representative

MicroPrecision Inc.
01.2006 - Current

Office Manager

MicroPrecision Inc.
01.2002 - 12.2020

Flight Attendant

Midwest Express Airlines
01.1999 - 01.2001

General Studies -

Gateway Technical College

High School -

Delavan Darien High School

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Jennifer Hudson