Jennifer Huerta
Plainfield,IL
Summary
Bilingual Resource Assistant with a great ability to multitask and a deep commitment to student success. Detail-oriented team leader with a strong work ethic and commitment to customer service excellence. Skilled in time management and dedicated to creating positive customer experiences.
Overview
11
11
years of professional experience
Work History
Resource Assistant
Joliet Junior College Theatre
Romeoville, IL
12.2023 - Current
- Deliver exceptional customer service in English and Spanish via in-person, phone, and HubSpot chat support.
- Conduct outreach calls to promote available student success services.
- Establish welcoming environment, directing students to appropriate resources.
- Assist staff, faculty, and community members with printing, supplies, Photo IDs and technology usage at Learning Resource Center.
- Schedule appointments for the Tutoring and Learning Center using the Navigate.
- Maintained accurate confidential records of outreach efforts and their outcomes.
Office Manager
CC Live
08.2021 - 07.2024
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed financial accounts, and generated reports for company database.
- Controlled finances to lower costs and keep business operating within budget.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Prepared agendas and took notes at meetings.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Case Manager
Guardian Angel Community Services
03.2020 - 11.2020
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Completed regular visitations to check on children, families and home environments.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Established parental eligibility through frequent meetings and reviewing information.
- Created and updated systems of organization for case service plans and court reports.
Medical Receptionist
Naperbrook Medical Center
02.2014 - 12.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
Bachelor of Arts - Sociology
Lewis University
Romeoville, IL12.2019
Skills
- Bilingual communication
- Multitasking and organization
- Clear oral and written communication
- Customer service
- Record keeping
- Appointment scheduling
- Organizational skills
- Problem solving
- Bookkeeping and office administration
- Team collaboration
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Resource Assistant
Joliet Junior College Theatre
12.2023 - Current
Office Manager
CC Live
08.2021 - 07.2024
Case Manager
Guardian Angel Community Services
03.2020 - 11.2020
Medical Receptionist
Naperbrook Medical Center
02.2014 - 12.2019
Bachelor of Arts - Sociology
Lewis University
Similar Profiles
Isaihas MoralesIsaihas Morales
Audio Engineer Intern at Joliet Junior College Corporate & Community ServicesAudio Engineer Intern at Joliet Junior College Corporate & Community Services
Tammi AlbrechtTammi Albrecht
Senior Administrative Assistant at Joliet Junior CollegeSenior Administrative Assistant at Joliet Junior College
Hector YoungHector Young
Program Manager at Joliet Junior CollegeProgram Manager at Joliet Junior College
Gerald FloydGerald Floyd
Youth Program Coordinator & Tournament Staff April at Supreme Court LLCYouth Program Coordinator & Tournament Staff April at Supreme Court LLC
Joshua AdziaJoshua Adzia
Doorguy at The Red LionDoorguy at The Red Lion