Jennifer Huff
Huntington,WV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Intelogix
10.2021 - Current
- I worked with pharmacy's taking care of all their technical issues with equipment and medications in process of workflow
- I had to follow escalation processes if the issue wasn't resolved but also had to follow up on issues to make sure they were resolved
- I was asked by management to clear the bucket out everyday which i had to look at open tickets to see if the issue was resolved if the notes didn't explain it i would have to call the pharmacy's back to verify the issue was resolved or not.
- I would be the one during training that they had new hires listen to because I followed the talk off as well as performed the duties and tasks as required.
Shift Supervisor
Bimbos Bakeries
09.2018 - 09.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Documented daily production and materials usage in excel to track data.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Troubleshot equipment to reduce service calls and downtime.
Team Leader
Allevard Sogefi USA
01.2014 - 08.2018
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held daily team meetings to inform team members on company news and updates.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Performed and implemented Kaizen events as well as the 5's standards in the work area
- Created spreadsheets to show the cost of loss for the line i was over every day when the operators would drop material on the floor and it had to be scrapped
- Counted and updated inventory everyday before shift started to know what product I needed and when to change machines to meet orders on time
Education
No Degree - Medical Assistant
Huntington Junior College
Huntington, WVHigh School Diploma -
Tolsia High School
Fort Gay, WV05.2003
Skills
- Scheduling
- Product Knowledge
- Information Security
- Data Entry
- Report Generation
- Call Management
- Paperwork Processing
- Data Collection
- Quality Control
- Staff Training
- Microsoft Excel
- Customer Service
Timeline
Customer Service Representative
Intelogix
10.2021 - Current
Shift Supervisor
Bimbos Bakeries
09.2018 - 09.2021
Team Leader
Allevard Sogefi USA
01.2014 - 08.2018
No Degree - Medical Assistant
Huntington Junior College
High School Diploma -
Tolsia High School
Similar Profiles
Maricel FlorendoMaricel Florendo
Customer Service Representative/Call Center at IntelogixCustomer Service Representative/Call Center at Intelogix
Emily FitchpatrickEmily Fitchpatrick
Customer Service Representative at IntelogixCustomer Service Representative at Intelogix
PaShuns BrysonPaShuns Bryson
Remarketing/Lease End Agent at IntelogixRemarketing/Lease End Agent at Intelogix